Dialpad

Partner Account Manager - WA | OR | NorCal | UT | ID

NICE CXone

Respond to inbound leads, follow up with partners after events, and build relationships across a national territory. Communicate with partners to identify gaps in knowledge and coordinate sales enablement training. Manage leads from generated to approved to close, while working with a Partner Executive to ensure timely follow-up. 
Notable Contributions: 
•	Managed ~400 leads in 2023, converted 175 to opportunities. 
•	Ranked #1 team in 2023 for closed opportunities. 
•	Achieved 138% of the opportunities’ quota in 2022.

Inside Partner Executive

Net2Phone

Transitioned to this newly created role of onboarding large enterprise accounts, including relationship-building across the sales lifecycle and porting of customers. 
Notable Contributions: 
•	Interfaced with Operations and Development teams to deliver a smooth onboarding experience.
•	Directed the sales cycle from lead to opportunity and actual implementation.

Enterprise Project Manager

Hired to leverage telecommunications experience to support partners with opportunities with quotes and ongoing communication. Supported new sales partner onboarding and pre-sales and post-sales support. Responded to escalations.
Notable Contributions:
•	Trained end users on the Partner Portal and answered requests related to quotes, rates, forms, and processes.
•	Received the Top Sales Support Rainmaker Award in 2020, voted for the award by peers.

Partner Support Manager

American Family Insurance

Partnered with the agency owner to design and implement systems, processes, and other activities to grow customer loyalty. Engaged with customers to effectively manage accounts across business lines, including problem-solving and quote preparation, and sales presentations. 
Notable Contributions: 
•	Directed Customer Service staff in responding to service requests, including tracking and auditing.
•	Enabled positive overall satisfaction and customer loyalty through relationship-building.

Licensed Customer Service Specialist

RDM Communications

Focused on supporting executive team members to ensure optimal business outcomes. Prepared monthly customer activity reports, worked with the accountant on tax-related requirements, and managed payroll and benefits administration. 
Notable Contributions: 
•	Maintained confidentiality during end-user customer interactions and project management.

Office Manager

As an accomplished and trustworthy professional with hands-on experience defining and driving successful engagements with internal and external partners, I thrive in collaborative environments with the ability to navigate ever-changing partner needs, improve workflows, and continuously drive profitability. 

I cultivate partnerships and build trusted relationships, including communications with stakeholders during the onboarding of large enterprise accounts.  

My ability to lead diverse teams ensures a high level of performance while simultaneously enhancing operations focused on positive outcomes and optimal engagement.

Recognized for expertise in Relationship Building, Communication Skills, Onboarding, Lead Management, Quota Attainment, Problem-Solving, Team Leadership, Sales Lifecycle Management, Partner Relations, and much more.

Taplio

Heidi Eccles's Linkedin Analytics

Heidi Eccles

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