Deutsche Telekom

Chapter Lead OPERATIONS Business Applications

Flexibilization of complex IT delivery, combining agile & classic, supported by scalable E2E integration test environments and Testautomation.

Senior Delivery Executive - E2E Quality Assurance Services & Delivery in IT

Ensuring delivery of Major Releases for german fixed and mobile net IT
Transformation of classical delivery into agile delivery

Head of IT Roadmap Delivery Management TDG

T-Systems

Program management for the implementation of Major Releases for Germany’s Fixed Net IT

Head of Central Delivery Management, Telekom IT

Risk and Quality Management of DT's largest IT- Infrastructure Program to modernize and standardize the IT-workplace- landscape. Identification and mitigation of program risks, ensuring quality management and compliance with PMI (incl. coaching and assessments)

Program Manager/ Senior Expert in Project and Program Management in Telekom IT

Deutsche Telekom AG

Multi- program management for an international Business and IT- Transformations- Program, focusing of standardization and consolidation of IT landscape. Definition and implementation of an overarching steering logic (e.g. in risk & quality management) and a binding PM framework based on PMI. Conducting project coaching and assessments/ audits.

Program Manager/ Senior Expert in Project and Program Management of Corporate IT

Head of Program Management Office for CRM transformation program (30 projects, overall volume >100 Mio€). Preparation of the fixed net/ mobile units merger. Intercultural cooperation e.g. with outsourcing partners in India and USA. 	
Strategic Operating Planning: Design and evaluation of scenarios to  implement long-term strategy (e.g. process and IT standardization), setup of appropriate implementation projects

Senior Expert IT Project Management/ Group IT- Project Management

Management of complex projects in Quality Assurance Department and Process management, e.g. Project lead function in Transformation projects, internal and external process improvement projects. Project lead for negotiation of Service-Level Agreements (SLA’s). 
Qualification Management for introduction of new processes and IT applications. Implementation of a Continuous Improvement Process.

Head of Interface Management/ Quality Assurance

Management support for Head of Business Customer Branch Office Mitte-Ost (35k Business customers). Managing projects and processes in responsibility area of Branch Office Manager, e.g. preparation and execution of  the merger/ business unit transfer into T-Systems, Responsibility for internal and external communication of the branch office.

Head of Coordination Office

Leading project teams designing and delivering customer specific solutions, up to 150 employees
Process responsibility: order management, revenue assurance, accounts receivable and complaint management for Business customers

Head of Order Management Business customer

Different roles with leadership responsibility for up to 260 employees in different branches
Process responsibility: order management, revenue assurance and complaint management for Consumer customers. Process optimization & efficiency improvement incl. Total Quality Management (TQM)

Head of Customer Care Back Office/  Consumer

strong interest in collaboration and culture- not only at work, also in traveling- my favorites: Africa and South America
leadership-ambassador
like: experience exchange, co-creation and learning from each other, creative working
on my way to continously improve servant leadership skills, even if I`'ve got already more than 25 years of leadership experience.
what more: change& transformation experience, project & program management, quality assurance, risk management, delivery management. 
looking for: learnings and experiences in agile transformation

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