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As a seasoned professional with a track record of driving business success through customer-centric strategies and innovative approaches. I am dedicated to building teams and delivering unparalleled value to the business. With a strong focus on the integration between customer strategy, business design and innovation management I’ve developed and scaled capabilities within marketing, experimentation, ways-of-working, data & analytics, systems thinking, and measurements. I have a proven ability to optimize business outcomes leveraging the customer adding value to all areas of decision making. Drawing on my extensive experience in working with global, regional, and local teams, I have a unique ability to co-create bespoke solutions that meet the needs of diverse stakeholders while driving meaningful customer engagement. By understanding our shared goals and purpose, I have successfully designed capabilities, methods, and mindsets that empower strategic and operational teams to make informed decisions that place the customer first. As a visionary, progressive and proactive leader, I am constantly reimagining and innovating new ways to drive valuable outcomes for the customer, resulting in tangible business benefits. Through my strategic and operational practice, ways-of-working, measurement, and incentive structures, I have successfully aligned organizational objectives with customer needs, enabling organizations to achieve outstanding levels of success. As a community builder and inspiring leader, I build, connect and scale communities of practice and networks, motivating and inspiring people to achieve extraordinary results. As a progressive systems thinker, I seek to understand the underlying forces of influence, identifying underlying barriers that can hinder customer success. As a true customer fanatic, I am committed to driving business success through the delivery of exceptional customer value, enabling organizations to achieve outstanding levels of success.
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How many transformations have you been a part of, and how many of them have been successful? 88% of transformations fail because they are all about the tools, technology and the data. They are not about the people .. the people behind both our customers and our employees. At my former work we changed the narrative. We asked: what happens if you put the people first? If you lead with demand for change instead of demand for tools? Our team of exceptional talent 🤩🌸🍿: Robin Fransz Erica Metzger Linda Daniels Michelle Gilboy Andrea Sanchez-Rubinstein This June. I will be going to InAgile: the "leading agile conference in Czecho-Slovakia - Organizational and product innovation in the age of customer experience - 10 and 11 of June 2025 in Prague, Czech Republic" https://lnkd.in/dP49c_pp Come join us there!! Jaroslava Ceplechová Rastislav Duriš #inAgile2025 #leadership #organizacnizmeny #produktovakomunita #sdilenizkusenosti
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