PeopleStrong

Customer Success Manager

ZingHR

• Helped  increase customer retention by striving to create wonderful customer experiences & adoption.

• Proactively identify, forecast, and mitigate revenue churn.

• Contribute to the continuous improvement of the Customer Success team by sharing knowledge, best practices, process improvements, and customer success stories with your colleagues across the globe.

• Work cross-functionally with Zing teams to deliver customer success. Identify expansion opportunities within existing customers.

• Develop expertise in a particular Industry or Sector to better serve your portfolio, analysing trends and identifying existing solutions that could help solve your customers’ needs.

• Developed customer-specific plans to accelerate value creation from the platform leading to customer renewals and platform expansion.

Razorpay

To manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution

Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI

Senior Associate - Customer Success

SPOC for end to end Management of Key Accounts (Swiggy, ClearTax, Cargill, Loadshare)

Liaising with client side teams and keeping them updated with the expenses periodically.

Researching new use cases and opportunities in the assigned Key Accounts to increase ARR.

Responsible for cross selling and up selling to the assigned key accounts.

Key Account Manager

Paytm

Acquiring and managing clients on PayTM platform which offers mobile wallet clients which are live on App or Web

Responsible for cross selling and up selling to assigned key accounts. 

Setting up Alliances with retail and FMCG clients and maintaining month on month progress to tap more revenue.

Associate

V. Tech

Acquiring new clients and managing during the event

Planning advertisement Strategies for the event

Working closely with the on site team & single point of contact to the clients.

I have 7+ years of experience in Key Account Management, Customer Success and research. Excellent in client management skills.

I have worked in payments and hospitality industry handling key and enterprise accounts being the SPOC for the accounts maintaining strategic partnerships for my company which involve working with various teams from client's side as well as within the firm in order to provide a variety of business solutions.

Taplio

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Taplio

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