PLM Group

- Taking care of internal employees
- Ordering and handling hardware 
- Managing physical and virtual servers
- Managing backups
- Project planning
- Leading internal support team

IT Support Lead

Monkey Detail OÜ

Monkey Detail helps every car guy by bringing best products on the market closer to them to make their dreams happen at https://foammonkey.ee

Co-Founder

Tallinn Black Nights Film Festival

My role at Black Nights Film Festival is

Before festival: 
- Communicate between different teams and partners so BNFF would have all the devices for the festival
- Prepare and set-up all the computers, printers, network and also phone devices for volunteers to use. 

While the festival is running:
- Support all the volunteers and employees questions regarding all the IT devices that are in use. 
- Communicate with partners if there should be any errors that we cannot solve by ourselves

After the event:
- Pack and store all the devices that were used at the festival 
- Return devices to our partners or store devices for another year.

Information Technology Coordinator

Atea Eesti

- Creating IT Audits & Development plans
- Creating Projects and Processes
- Solving problems in-house & at client's side
- Connecting You with the personel You need
- Managing Client Relations
- Supporting Client Relations team members with technical knowledge

IT Problem Manager

Health and Welfare Information Systems Centre (Tervise ja Heaolu Infosüsteemide Keskus)

System Application Administrator

PLM Group - Sweden, Denmark, Finland, Norway, Iceland, Estonia, Latvia

Internal IT support for the company of ~150 employees

- System administration, maintenance & development 
- Setting up and managing physical and virtual Windows Servers. 
- SCCM & Intune for computer management and set-up
- Managing Active Directory - Setting up policies, managing users, etc.
- Veeam backups - Setting up and managing Veeam backups & Synologies

Achievements: 
- Creating company wide documentation from the scratch
- Lowering annual ticket count by 50%

IT Technician

Primend

- Technical Support (On-site & Off-site) to ~1200 customers
- Customer IT equipment setup at their office (Workstations, Switches, Wifi, Printers & etc.)
- Office365 migrations & administration
- Active Directory management

Technical Support Specialist

Internship

Making car enthusiasts happy at foammonkey.ee 

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