Hemmersbach

Set up the APAC operation from scratch and currently is responsible for full operations and business in Asia Pacific. We grew the business c.a 20% year on year and optimized the operation to increase the profitability up to 120% and expanded the operations to 11 subsidiaries.

Country Manager (APAC)

Atos

Managed full P&L responsibility of Managed Services Business Unit

Head of Managed Services & Cloud Services (Singapore & Korea)

Avaya

Responsible for overall P&L of services business in the area, including maintenance and managed services. Business development, P&L management,  services and escalation managements, CSAT, were his key responsibilities. Deep experience in managing services and renewal business through channel and partnes.

General Manager, Client Services (ASEAN & ANZ)

Dimension Data

Led and responsible for the P&L and delivery of IT Outsourcing unit within the Managed Services Department.  The services under his responsibility ranged from private cloud PAAS, complex network outsourcing management, global network operating centre, regional service desk and onsite support, global level 2 security management, managed application hosting and management, enterprise infrastructure monitoring, service desk tool implementation, data centre management, etc. Total people under management was about 160.

Head, Service Delivery/ IT Outsourcing

Getronics

Responsible as BU Head, which covered total responsibility of P&L, bringing in the business, ensuring projects were delivered and SLAs were met with healthy margin. 

As the director of Business Solutions, I managed portfolios in Business Intelligence, CRM and Knowledge Management. Main partners were Microsoft, Sage, K2, AvePoint and others.

Subsequently as the Director of Managed Services, I was responsible for $40M business in Singapore and Malaysia, and in charge of about 250 people. My portfolio includes managing  regional/global programs by leveraging  partners and joint ventures across the globe.

Director of Managed Services & Business Solutions

Responsibility was bid management in ASIA region, assessing/reviewing/approving potential deal, pricing strategy and design, contract and legal management.

Regional Commercial Manager

Provided full ITSM consultancy mainly in major transition projects, provided Service Design and Service Transition before handing over to Operation. Responsibility included pre-sales services for IT Outsourcing, design the pricing, do sizing, support ratio and contract framework.

Presales and Process Consultant

ST Logistics

Responsible for overall of operation of ChemXlog (Chemical Logistic Portal) and as Product/Project Manager  to develop a Warehouse Management System used in Army Logistics Base.

eBusiness Manager

Various start up companies

Co-founded and involved in start up companies providing web services during the dot com era

Co-founder, eBusines Manager

PT Astra Graphia, Tbk / Fuji Xerox Singapore

Responsible for presales and postsales of Xerox Document Solution, focusing on High End Printing Solutions. Implemented a few million dollars project in FSI industry. Also involved in business planning team and assisting in Training Department as part of strategic direction to change from 'copier' company to a 'document' company.

Systems Analyst

Bina Nusantara University

Adjunct Lecturer - I taught part time on the subject "Introduction to EDP"; I would say this teaching opportunity was one of my most enjoyable moments.

Lecturer

A seasoned business leader in IT services industry, with track record in setting up and managing business, operations and P&L.

Currently I am the APAC Country Manager of Hemmersbach where I set up the Asia Pacific business and operation from scratch, grew the business and expanded the subsidiaries to 10 countries.

My years of experience involved responsibilities to start up new business or growing new business units, giving me many learning points in agile, dynamic, fast moving, and bootstrap environment.

I am certified in Scrum Master, ITIL v4 MP, ITIL v3 Expert, CSM, PMP, PMI-RMP, PRINCE2, TOGAF, CISM, COMIT, COBIT, AWS, Azure, Google Digital Cloud Leader, etc.

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