Hermes Figueroa's Linkedin Analytics

I’m a senior business development and operations leader with extensive experience in the information technology and telecommunications industry. I’m persistent and creative in finding opportunities to increase sales and penetrate new markets while building customer confidence and loyalty. Throughout my career, I’ve had the opportunity to build and revitalize organizations; develop and redesign processes that improved operational performance; and deploy technology solutions for both the customers and companies I’ve served. Highlights of my background: Delivered an estimated $150million in new and recurring sales throughout career. Recognized turnaround strategist navigating through customer and operational challenges, improving customer satisfaction, and reducing overall costs. Strong business acumen and contract negotiation skills. Led negotiations for complex multi-million dollar, multinational, and multiyear contracts. Led sales organizations located in multiple countries and accounts, defining proper strategy and achieving high customer satisfaction (best customer satisfaction 2017 ) and business expansion A career building relationships with C-level executives while collaborating with colleagues and teams in diverse cultures, including Europe, Asia, Latin America, and the U.S. A strong network of contacts in small to large operators in Latin America.