AlphaCare Home Health Corp.

- Manage executive calendars, coordinate high-level meetings, and ensure seamless communication across departments, directly supporting the CEO and leadership team.
- Oversea HR, analyze hiring needs, facilitate full employee lifecycle such as recruiting, onboarding, training, terminations.
- Work across billing, HR, and intake departments to streamline processes, ensuring seamless communication and workflow integration throughout the organization.
- Provide executive-level support during strategic planning sessions, contributing to the development of key business initiatives and company growth strategies.

Executive Assistant & Administrative Lead 

- Lead and manage the intake team, overseeing daily operations, delegating tasks accordingly to ensure timely and accurate patient intake, contributing to increased patient satisfaction.
- Collaborate with the clinical team to ensure seamless transitions from intake to patient care, enhancing overall patient experience and satisfaction.
- Train and mento intake coordinators, fostering a culture of continuous improvement and professional development within the team.
- Executed the integration of Salesforce for the marketing and intake department, improving data management and reducing manual entry errors.

Administrative Lead

First Republic Bank

- Managed a high-volume shared inbox and was the first point of contact for requests and guidance regarding recruitment, onboarding, employee records, and transfers.
- Led training across HR teams on drafting offer letters, processing terminations, conducting audits, and updating employee records in various HR systems, such as Workday, Ultipro-UKG, iCIMS, and OnBase.
- Collaborated with Payroll, Benefits, Business Partners, and Technology teams to drive various projects, enhance communications, and implement process improvements.
- Developed, streamlined, and implemented all HR Operations standard operating procedures, leading to process improvements and ensuring full compliance. 
- Launched and completed the implementation of Workday integrations for HR Operations.
- Orchestrated team-building events, including in-house and volunteering activities, to foster collaboration within the team.

Human Resources Specialist

Better

- Managed my own pipeline in a dynamic and fast-paced environment, consistently handled an average of 50+ applications per week, which involved effectively addressing daily emails, texts, escalations, and scheduled calls with utmost proficiency.
- Developed and assigned daily strategic plans for my team, orchestrating team huddles and providing guidance to colleagues during the transition from regular operations to a streamlined single point of contact workflow.

NMLS Licensed Home Advisor

- Spearheaded full-cycle recruitment efforts within a fast-paced start-up, including positions in engineering, sales, finance, customer support, and marketing. 
- Achieved record-high hiring goals by conducting blitz style interviews and averaging 12-18 interviews a week.
- Utilized creative sourcing methods, including LinkedIn and industry specific forums to identify and engaged top-tier talent.

Recruiter (Program)

- Maintained client relationships on a daily basis, delegated pod, pipelines, emails, text

NMLS Licensed Loan Consultant

LendingClub

- Demonstrated an unwavering commitment to customer service by building strong client relationships, resolving complex issues, and gaining customer trust.
- Achieved consistently high customer satisfaction ratings, maintaining an average of 95-100%, surpassing departmental averages.
- Proficiently utilized Microsoft Outlook to organize and manage team meetings, team outings, and volunteer events, ensuring effective scheduling and coordination.

Payments Specialists

As an Executive Assistant and Admin Lead, I excel in supporting leadership and improving organizational efficiency. Leveraging my HR background, I streamline processes, manage schedules, and coordinate teams effectively, ensuring that operations run smoothly. My experience further enables me to deliver impactful administrative solutions that enhance performance and foster collaboration, contributing to the overall success and growth of the organization.

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