Kai Moon's Linkedin Analytics

I am an accomplished Customer Success enthusiast helping startups and small businesses achieve their big dreams! Currently, I am actively looking for a new role in Customer Success, as well as exploring consulting opportunities within my network. With over 8 years of experience shaping Customer Success strategies at early-stage, high-growth startups, I have a proven track record of driving customer satisfaction and long-term retention metrics through exceptional customer relationship management. I am a fervent researcher and tech enthusiast with a passion for business solutions that make a difference. As a seasoned Customer Success leader with specialty expertise in Customer Onboarding and Support, I am uniquely positioned to deliver results in line with the Customer Success function across the Post-Sales journey. I consistently achieve results that drive customer and company success, whether it’s collaborating with Engineering and Product teams to build out upgraded features or partnering with third-party vendors to elevate the customer experience through powerful new tools. I'm always open to virtual networking or sitting down for a cup of coffee! Reach out to me at hikaimoon@gmail.com if you're interested in exploring career or consulting opportunities. Competencies: Customer Relationship Management (CRM), Go-to-Market Strategy (GTM), Post-Sales, Startup Development, Customer Onboarding, Customer Support, Sales and Renewals, CSAT, CES, NPS, SaaS, Management, Leadership, KPIs