Cybage Software

Technical Analyst

Infosys

Part of L2 production support Team for an International Banking client.

Responsibilities: Extensively worked on  UNIX, Database , Autosys

A)Application & Environment  Availability
•	We maintain the environment available and up for the business user so that they can perform business activity
•	Preventative maintenance of the DB and Unix host
•	Application logs monitoring in order to find out the issues regarding application.
•	Involved in the issue resolution and Root Cause Analysis.
•	Take participate in Weekly Conference Call meetings with clients/counterparts to discuss team tasks, issues and other concerns.

B)END of Day Batch Run:-
•	Monitoring the Autosys EOD batch and other jobs in Autosys.
•	Notify the upstream/downstream teams for any planned/unplanned outage in environment.
•	Monitoring the production jobs through Informatica Monitoring tool.

C)Reporting
•	Prepare and submit the status report of tickets to Manager of our department on daily basic.
•	Involved with operations teams to resolve issues in a timely and efficient manner.
•	Acknowledge any new ticket and Close (Resolve) the tickets/issue in properly pre define SLA .

D) Release management:-
•	Take participate in release activity and also update about the activity process at common chat channel.
•	Perform DR activity before the actual release.

Sr. System Engineer

Experis IT - A ManpowerGroup Company

•	Team member of TBO (Telecom Business Operation) handling the issues regarding activate   services and plans for the postpaid customers.
•	Worked on Oracle SQL Developer .
•	Monitor database for issues, report them.
•	Write small scripts for automatic uploading of data to database.
•	Maintain the UNIX server end process.

Application Support

3i Infotech

Roles and Responsibilities:

•	Performing domain migration, adding users in Active Directory, provide permissions etc.
•	Responsible for vendor management, SLA Management and service delivery.
•	Centralize SPOC for SSK(Self Service kiosk) dept. for MNG circle

Engineer

ITS INDIA PVT. LTD

Roles and Responsibilities:

•	OS installation and tool deployment, with basic troubleshooting.
•	Upgrading the version of application and troubleshoot the issues regarding the applications.
•	Patch deployment on Embedded Windows.
•	Service deployment.
•	Working knowledge of BMC Remedy Tickets System.

Technical Support

•	An Enthusiastic and result driven professional with 10 years of experience in the field of  information technology(Banking & Telecom Domain), presently associated with Cybage Software ,Pune .
•	Having sound knowledge of ITIL processes(Incident/Problem/Change Management ) .
•	Working experience in Production Support/Application Support (Application Maintenance)
•	CSAT Review and Team management .
•	A thorough professional carrying proactive and positive attitude.
•	Ability to adapt to change in organization culture.



Specialties : System Administration, Linux,Autosys, Oracle SQL Professional, Networking,ITIL Process,

Contact:
hitesh267@gmail.com

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