Gigster

Gigster maximizes value from digital initiatives for organizations through a unique talent intelligence platform, highly curated distributed teams, and an outcome-focused software delivery model. As a solutions leader, my focus areas presently include the following:

• Leading the definition of critical specifications for talent platform evolution. Applying modular workflows, machine learning, and automation to enhance capabilities and operational efficiency, supporting a 10x scale-up.
• Heading initiative to design and implement a new metrics and insights platform to drive customer and talent delight and facilitate metrics-driven operations systematically.
• Developed AI/ML customer services offerings, adapting emerging technologies to identified needs based on solutions field experience, strengthening Gigster’s positioning within the AI/ML space.

Principal Solutions Engineer

• Following Gigster's acquisition by Ionic Partners, transitioned the SE team into a function aligned with cross-functional teams, systematically improving solutions quality, conversion rates, and subject matter expertise.
• As team leader and coach, implemented a new operating model and trained new SEs and a newly hired go-to-market team on emerging technologies and best practices for solution positioning.
• Worked with sales, delivery, product, and engineering teams to ensure project success, while also serving as a high-level technical advisor during project execution to maximize client satisfaction and value.

Lead Solutions Engineer / Director of Solutions Engineering

• Subject matter expert across a broad set of technologies (AI/ML, web and mobile, cloud, blockchain, AR/VR, IOT) within a bespoke software development context.
• Enabler for over 200 opportunities and in the start-up, commercial, and enterprise segments, creating level of effort assessments, solution roadmaps, architectural designs, statements of work, and RFP responses.
• As an inaugural member of the SE team, contributed to Gigster's evolution from a startup focus to a broader enterprise-quality software solutions offering during its phase as a venture-funded (a16z, Redpoint, Y Combinator) entity by structuring and presenting technically optimized proposals for outcome-focused software development.

Enterprise Sales Engineer

CloudFlare, Inc.

• Provided pre-sales and post-sales technical advisory as subject matter expert on cloud-based performance and security for enterprise and mid-market clients, including proof-of-concept evaluations, technical on-boarding, tuning, analytics, issue escalation, and debugging.
• Engaged with a diverse set of clients in the U.S. and Latin America across different verticals (cloud-based services, e-commerce, media, telecom, and finance), taking on solutions engineering account ownership for upwards of 20 enterprise accounts and providing assistance and advisory for a variety of other clients.
• Worked closely with sales, engineering, product, technical support, and technical ops teams to ensure customer success in online threat and DDoS attack protection, content delivery optimization, and DNS.

Solutions Engineer

InMobi

• Leader of the Solutions Engineering team in North America, a 5-person team.  
• Spearheaded the technical field implementation of marketing campaign optimization solutions towards lifetime value.
• Structured and implemented integrations with ecosystem partners on analytics, tracking, media, and attribution.
• Advised publishers on technical integration of innovative ad formats including native and video.

Head of Solutions Engineering, North America

• Worked with publishers on maximizing integration quality, improving revenue, eCPM, and fill metrics.
• Analyzed advertiser and publisher data to emphasize improvements provided by integration upgrades.
• Provided technical advisory for clients, including major publishers, brand agencies, and app developers, on network integration (IOS/Android SDKs, REST APIs) as well as on holistic mobile advertising best practices.
• Coordinated technical testing and monitoring of ad campaign and app launches, in coordination with business teams, in order to ensure operational success and provide fast proof of value to clients.

Senior Manager, Solutions Engineering

• Second member of the SE team in North America. Became product champion worldwide for analytics and geo-targeting.
• Shared North American customers’ technical requirements with the core Product and Engineering teams.

Manager, Solutions Engineering (Sales Engineer)

CEMEX

• Led internal start-up initiative to reinvent ready-mix offerings for the SMB segment.
• Conciliated viewpoints from an extended team (planning, marketing, operations, and local sales) to create and prove a viable business model for the target segments.
• After providing proof-of-concept data from a test market, grew initiative to a national roll-out, resulting in expansion to 10 key markets within 20 months, achieving 1,200 customers served per month and $30M in annual revenue.

National Manager, CEMEX Pro (Product Manager / Business Line Manager)

•	Awarded full scholarship by CEMEX to Harvard Business School's MBA program as a result of my work with the supply chain optimization and technology teams.
•	As part of the award, interned with CEMEX's Trading Planning HQ in Madrid (Europe, Middle East & Africa Region) where I leveraged analytics-based optimization to evaluate international trading networks, capital investments, positioning, and new market attractiveness.

MBA Scholar / MBA Intern

As Optimization Chief, Supply Chain Planning:
• Planned production and distribution for Mexican cement operations (15 plants/120 DCs) and as support for US operations. Advised actions based on models and analyses for ongoing operations, strategic plans, and contingencies.
• Generated savings of $4.7M USD through optimizing production allocation of a new product.
• Led two experts in creating a Web-based demand planning tool, improving coordination and forecast reliability.
As Project Analyst, Supply Chain Process & Technology:
• Led three experts in creating a Web-based GPS platform, enabling accountability for a fleet of 300 vehicles.
• Evaluated enterprise handheld technologies, resulting in selection of low-cost alternatives ($2M savings).

Project Analyst/Optimization Chief, Supply Chain

Vitro

• Created a Web-based workflow and design management system, speeding up the configuration of features for glass containers for a leading global glass container manufacturer.
• Migrated vital legacy applications to a modern and sustainable architecture and codebase.

Programmer, Advanced Applications

Experienced solutions engineer, advisor, and problem solver. Expert in technologies spanning mobile, Web, data, and cloud, as well as their implementation across life cycle stages and business domains. Academic background in engineering and IT is blended with self-driven study and a Harvard MBA. Always curious.

•	Over eight years of experience in solutions and sales engineering - developing, leading, and contributing to teams across a range of technologies and industry domains.
•	Proven track record of over ten years of technical leadership within multifunctional and multinational environments, aligning sales, engineering, product, support, fulfillment, and operations teams to ensure customer success.

Specialties: Data-driven insights, team leadership, planning, consulting, marketplace dynamics, cloud-based platforms, software development, systems architecture, supply chain management, mobile technologies, operations, marketing.

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