Progressive Insurance

IT Manager

Northrop Grumman

• Provided leadership and direction to a team of data engineers at Northrop Grumman in Warner Robins, Georgia.
• Monitored and analyzed information to evaluate data system performance, ensuring optimal functionality and efficiency.

Data Team Manager

Coaching with Leslie G

Freelance coaching
Collaborated with individuals facing job layoffs and career transitions, providing personalized career coaching services to help them successfully navigate through challenging phases.
Guided clients through the paperwork and administrative processes associated with job layoffs, ensuring a smooth transition while minimizing stress and paperwork-related challenges.
Offered empathetic and compassionate emotional support to clients during times of uncertainty, providing a safe and confidential space for them to discuss their fears, concerns, and anxieties.
Co-hosted a podcast, providing valuable insights and advice on job transitions, career development, and personal growth. 
https://www.13wmaz.com/video/news/local/former-geico-employees-start-podcast-to-help-people-after-layoffs/93-86e311a9-9436-41de-b166-54fddc65b000

Career Coach

GEICO

Devised and executed the product road map for new business applications, guided a team of 55 employees, and led hiring, budget management, vendor management, and contract management.
Drove digital transformation by collaborating with cross-functional stakeholders and leading application integrations with emerging technologies, including AI/ML, which successfully outperformed the legacy sales application.
Coordinated the quickest digital sales system conversion in company history by executing 34 successful releases within 2 months and onboarding all lines of business/states in 11 months
Completed 10 projects in 6 months by being a strong communicator, maintaining relationships with key stakeholders, negotiating trade-offs, and managing expectations.
Led change management and stability initaitives for 150+ weekly work items, while limiting technical difficulties to a record-setting less than 1%.
Generated an 83% efficiency increase by partnering with CM team on transformation initiatives including delivery modernization efforts via CI/CD, transition to Kubernetes, and the conversion test plan for more thorough pipeline testing.
Established a strong company culture by achieving a 90% employee satisfaction rating from 360 peer subordinates and a 100% employee retention across 5 years.
Slashed expenses by $1.6M by identifying duplicates in data storage and making the application more stable.

Senior Software Engineering Manager  ||    Digital Sales and Transformation 

Headed new business applications initiatives for internal/external customers and multiple lines of business, including HO3, HO4, HO6, Boat, Jewelry, Identify, and other propriety applications.
Coached and mentored 10 direct reports, while collaborating cross-functionally with analysts, full-stack .NET developers, product owners, and scrum masters.
Spearheaded a major application expansion with 40,000+ new renters policies through the channel, resulting in earning the first-ever "JD Power Award: Web Usability Category."
Guided team toward upgrading an existing business application and expanding from quote-only to in-app purchases online.
Integrated multiple carriers to enable company’s first homeowners and condo policies to be sold fully online.
Earned the "Corporate Quality Award for Leadership in Products and Services" by developing a multiline discount enhancement to the online quote system, which led to increased sales.
Generated 20% increase in clicks per display by streamlining online customer login process, implementing a federated login, and improving access to policies. (project won a 2013 Corporate Quality Award for ECAMS/Portfolio for Business Excellence)
Achieved 18.2% increase in overall online conversion (25.8% on mobile devices) by integrating artificial intelligence (AI)/IBM Watson Technology and optimizing auto policy sales, and outperforming legacy application.
Continuously improved quality of business application by conducting 8 A/B tests in a year.

Software Engineering Manager  ||   Digital Sales and Transformation 

Contributed to the New Business Application Team's first-ever company internal application experiment, resulting in improved closure.
Organized the company's first regional analyst bootcamp by hiring, mentoring, and training 12 individuals.
Increased sales by leading successful measures to streamline closures, minimizing unnecessary handling team, and reducing customer application by 5 pages.
Boosted customer login by 22% by leading a virtual tour/PIN activation project. (project earned Corporate Quality Award Finalist Honors)
Selected to attend the IT Management Academy for consistently outperforming expectations and showcasing organizational leadership skills.
Served as a project lead for complex SME assignments by collaborating with Underwriting Pricing and Legal teams on credit tasks, reissue, help links, and compliance projects.

Senior Application System Analyst & Product Owner

People and Product Manager | Software Engineering | InsurTech

Over 15 years of experience in leading tech people, projects, and products, I have a proven track record of delivering innovative solutions, driving operational excellence, and fostering a collaborative culture.

Some of my key achievements include collaborating with cross-functional stakeholders and integrating emerging technologies, such as AI/ML, which outperformed the legacy sales application and coordinating the quickest digital sales system conversion in company history.  I also received the Corporate Quality Award for Leadership in Products and Services and graduated from the IT Management Academy. I am passionate about the latest tech and empowering my team to grow and excel. I am always seeking opportunities to leverage my skills and experience in tech leadership.

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