Euna Solutions (Formerly GTY Technology)

• Provided in-depth live training, both online and in person, on our Euna Budget Product
• Created comprehensive documentation and contributed to LMS courses for effective learning.
• Collaborated with cross-functional teams to enhance customer experience and drive adoption of Euna Solutions' products.

Learning Specialist

Marketing Programs Manager - Grants

Marketing Operations Manager

Marketing Communications Strategist

Freelance

For the past sixteen years I've worked as a freelance writer, marketer and editor. Projects I've worked on have included:
Online content creation for corporate websites
Blog post creation and editing
Educational articles for various publications
Transcription for ESL training materials
General transcription through Rev.com
Press Releases and Media for non-profits
Technical writing (including instruction manuals)
Editing of essays, articles and technical documents

Independent Writing and Marketing Professional

Audiobooks.com

Audiobooks.com is an app-based subscription retailer for audiobooks, delivering fast and easy access to over 150,000 titles to book lovers around the world. As a communications coordinator, my duties include creating, sending, and managing email, web push, and mobile push campaigns, and reporting on all aspects of said campaigns. I was also responsible for website copywriting and blog writing, liaising with publishers and vendors, and running and maintaining social media accounts.

Communications Coordinator

Western Union Business Solutions

Western Union Business Solutions is a trusted global leader in foreign exchange and international business payments with clients operating in markets around the world. As a marketing manager, I create, manage and implement multi-level marketing and communications projects across a number of regions worldwide, using Eloqua. I also manage contractors and assign projects to marketing and communications specialists on my team. This position also involves training marketers and communications team members on Eloqua, and assisting them in creating marketing and communications strategies for their teams, as well as well as assisting senior management in creating global marketing strategies.

Marketing Manager, Marketing Technology

Terapeak

Terapeak provides eBay market research solutions, helping eBay sellers become more successful through the use of eBay listing data, focusing on profitability, seller research, and listing optimization. As Terapeakʼs Director, Customer Retention, I managed a team of three employees (customer service team), in addition to strategizing, planning and managing a variety of marketing and communications retention activities including email marketing campaigns, special events, and content management projects (including print and video, and documentation for both on and offline distribution).

Director, Customer Retention

Terapeak is a market leader in analytics and business intelligence for e-commerce platforms and merchants. Building on a base of proprietary, very-large-database (VLDB) technologies and expertise, Terapeak provides data and Software-as-a-Service (SaaS) to over 30,000 merchants and enterprises.

Marketing Manager

Custom House, A Western Union Company is now Western Union Business Solutions. 

Western Union® Business Solutions is a trusted global leader in foreign exchange and international business payments with clients operating in markets around the world.
Backed by a brand with 150 years of innovation, a global financial network, and access to over 140 currencies, our world-class service continues to help clients operate across borders and currencies in fast, reliable and convenient ways.

As an engagement manager I planned, tracked, and supervised the creation of multiple lead nurturing campaigns within our marketing automation system (Eloqua), in addition to working independently to plan and execute other engagement, retention and acquisition marketing strategies. My other responsibilities included supervising the deployment of global newsletter programs, and working with salespeople, copywriters, online marketers and regional marketing teams on various marketing projects.

Engagement Manager - Marketing

Custom House, a Western Union Company, is a foreign exchange and global payments provider based in Victoria, BC, Canada. Custom House provides a variety of foreign exchange services for businesses and individuals.
As an engagement specialist I create, execute, maintain and track multiple lead nurturing campaigns within our marketing automation system, in addition to working independently and/or with the Engagement Manager to plan and execute other engagement strategies company wide, with a global mandate. My other responsibilities include assisting in global enewsletter programs, working with sales, creative services, online services and regional marketing teams on various engagement projects, and creating reports for management.

Engagement Specialist - Marketing

CMAEON

CMAEON is a media company that provides technology and online marketing solutions to real estate and pharmacy companies across North America. As a content manager, I created and maintained all of the marketing and communications copy produced in the office, which included: campaign reporting documents, email marketing copy, white papers and case studies. I also managed email campaigns, created specific landing and registration pages, managed subscription lists, produced a company newsletter, and created and maintained social networking initiatives to increase online traffic. There was also a project management aspect to the position, which involved organizing schedules for content release, and working with clients to produce content.

Content Manager

THE EI GROUP

The EI Group publishes educational and career information that connects students with universities across the U.S and Canada. As an editor, my responsibilities involved: managing two magazines and a staff of writers, copy editors and designers; writing articles and editorials for the magazine; writing promotional materials and other copy; training and supervising editorial staff; and managing projects for over 300 clients.

Editor

University of Victoria

While studying at UVic I worked as a student caller in the Annual Giving department. This position consisted of contacting alumni to get donations for bursaries and scholarships, and also promoting university events, and publications.

Student Caller - Annual Giving

University of Winchester

While I was completing my MA, I worked as a student ambassador. This position involved:
 - attending career/recruitment events
 - promoting the University
 - Giving guided tours of the college

Student Ambassador  - Recruitment

I have 10 years of experience in Training and Education, and over 17 years of experience in Marketing and Communications. Training and teaching are my passions. In my Marketing career I found customer retention and training to be the most fulfilling parts of my jobs, and so in 2023 I was able to fully transition into a full time training and education role. 

My career objective is to develop my skills further in Training, Education, and Instructional Design. 

My main areas of interest are customer retention and education, employee training, and instructional design. 

Specialties: 
Learning and Development: Online and in-person instruction, documentation creation, LMS systems, instructional design, curriculum development, and coaching.

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