Salesforce

▪ Finished #3 overall (Top Ten) in closed ACV for Commercial Central & West Solution Engineers (FY2023).
▪ Voted the “Solution Engineer of the Quarter” for Q2 of FY2022.
▪ Finished #8 overall (Top Ten) in closed ACV for GRB (Growth Business) Central & West
Solution Engineers.
▪ Finished #2 overall in closed ACV for GRB (Growth Business) Central.
▪ Develop and deliver innovative custom solutions, including solution concepts to key decision
makers to address their business issues and needs showing business value
▪ Coordinate and lead the entire solution cycle through close collaboration with other high
performing teams.
▪ Industry experience, incorporating and developing a point of view based on Salesforce’s
solutions.
▪ Fully understand and clearly articulate the benefits of Salesforce to customers at all levels,
examples include Administration/IT Staff, managers and "C" level executives.
▪ Present compelling Salesforce & partner solutions while supporting relationships with customers
and partners.
▪ Coordinate and lead the entire solution cycle through close collaboration with a broad range of
geographically distributed supporting technical and business resources

Solution Engineer

Copado

▪ Pre-sales support, collaborating with Account Executives on sales opportunities
▪ Lead Discovery Sessions to uncover key pain points
▪ Solution presentations and demonstrations, including technology-related inquiries
▪ Present tailored Solution based demonstrations addressing key pain points
▪ Lead Bid Management & RFx responses
▪ Conduct Solution Workshops with Stakeholders and configure Proofs of Concept (POC)
environments.
▪ Provide Partner Support throughout the sales process.
▪ Participate in Marketing Event Support
▪ Assist in sales strategy and building customer relationships
▪ Lead in technical presentations and engage the audience.

Sales Engineer (Salesforce DevOps)

MTX Group

-Conduct Discovery Sessions with stakeholders to understand the structure, policies, and operations of the organization, and translate that knowledge in recommended solutions that enable the organization to achieve their goals.
-Build demos based on requirements gathered from Discovery Sessions at the end of each Sprint. 
-Train clients during UAT of the end-to-end business flow of the solution. 
-Utilize various techniques to gather, track, and analyze the requirements.
-Produce project documentation including business requirement, functional specifications, key operating procedures, Visio workflows, etc.
-Provide client references by creating user documentation; providing help desk support & client training.
-Participate in client meetings and client stakeholders as well as internal meetings.
-Provide functional support to developers and the QA team.
-Responsible to resolve issues and work with internal stakeholders to ensure mitigation plans are in place.
-Act as an intermediary between the client and the development team.

Business Analyst

SMBHD

-Delivery of declarative configurations in Salesforce and related Salesforce products.
-Conduct tailored demos to clients at end of each development iteration.
-Lead Discovery Sessions to uncover clients current business processes and pain points.
-Ability to white board potential solutions 
-Documentation of user stories, functional requirements and test scripts.
-Delivery of a quality solution that you are proud to have completed
-Data manipulation and data migration from legacy systems to Salesforce
-Helping coach and mentor other team members when needed
-Drive passion and excitement for the delivery of success for our Clients

 Consultant/Analyst II

Sofbang LLC

-Conduct discovery calls and qualify prospects with Account Executives.
-Strategize with Account Sales Specialists to drive sales of Solutions offerings
-Draft and deliver targeted PowerPoint presentations.
-Clearly articulate features and differentiate Solutions product offerings to audiences ranging from CO’s to engineers to convince about Solutions technological superiority.
-Technical pre-sales subject matter expertise partnered with sales account executives for customer meetings, webinar and product demos
-Lead POC initiatives including research, analysis, design and development
-Providing technical expertise and guidance to sales and Account Managers to assist in developing sales pitch, closing sales
-Attend and present at trade shows and on-site training seminars
-Work close with the pre-sales team to present cloud technologies to prospects.
-Collaborate with Account Managers to develop specific sales plans and strategies.
-Lead discovery sessions to understand and document prospect requirements
-Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.
-Perform remote and on-site product/solution proof-of-concepts
-Interact with prospective and existing clients to collect information and provide proposed solutions
-Develop and present customer presentations at every enterprise customer’s organization level.
-Providing pre-sales technical assistance and product education to customers on-site as well as remotely
-Provide information and recommendations to assist with the development of responses to RFPs, RFIs and other client facing documents
-Work with regional sales managers to help design and sell strategic product value, develop client-focused solutions and document solutions in proposals
-Prepare and deliver live product demonstrations to prospective clients in conjunction with the Sales team
-Build solution design based on customer requirements.

Solution Engineer/Business Analyst

Heidrick & Struggles

-Serve as knowledgeable resource to stakeholders and IT regarding Salesforce capabilities, business processes, change impacts and integration with other systems.
-Understand and capture current and future-state business processes, provide gap analysis, and propose value-added improvements.
-Prepare detailed project artifacts, including:  business scope and requirements, user stories/user 
scenarios, process maps, screen flow diagrams, business rules, business data models, user security needs, UI/UX/screen designs, test plans, and project plans.
-Use a variety of techniques for capturing requirements including interviews, backlog grooming sessions, and use case and development
-Manage project backlogs, issues, risks, dependencies, scope, communications, and status.
-Coordinate and manage UAT with the business
-Responsible for proactively identifying technology opportunities that impact business strategies and  performance
-Worked on software/system development lifecycle (SDLC) including Waterfall and Agile.

BiznusSoft Inc.

-Provide remote or onsite demonstration/training for pre-sales and existing clients.
-Provide technical consulting and specialist assistance on service solutions to management and customers
-Perform analysis for various service related activities
-Lead discovery sessions to understand and document prospect requirements
-Mapped out business value for executives with ROI
-Provide technical consulting and specialist assistance on service solutions to management and customers
-Manage service activities with effective execution and work towards improving on-time service delivery
-Gather feedback from customer (customer inquiries), provide ideas and suggestions on product and service adaption and development and after-sales service
-Recommend Case Management functionality to help partners aid in customer support processes.
-Present software demonstrations and solutions to prospective clients and executive teams.
-Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
-Helped grow company revenue by 160% growth in 2017 fiscal year.
-Configuring and aiding in the design of customized applications in field service management and operations.
-Lead to CSAT improvement by 2x year over year.
-Interpreting and managing customer pre-sales requirements to provide a comprehensive and feasible documents in the form of requests for proposal (RFP) and statements of work (SOW).
-Conducted education sessions and technical workshops by providing trial versions of BiznusSoft's applications.
-Skilled in building and leading the development of custom demos and POCs (proof of concept) based and beyond customer requirements.
-Collaborate with Account Managers to develop specific sales plans and strategies.
-Surpassed growth and sales quotas over 50% for 4 consecutive quarters.
-Create and deliver software demonstrations to business, technical, and C-Level users.

Technical Sales Engineer

-Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
-Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
-Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
-Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
-Developed and Customizing salesforce.com application based on the user needs.
-Developed field & page layout customization for the standard objects like Account, contact, Leads.
-Maintained and gave permissions to communication templates based on Profiles.
-Performed Data Analysis and migrated data from SQL Server database to Salesforce. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
-Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
-Created custom Reports based on business need and associated them to Dashboard.
-Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
-Worked on software/system development lifecycle (SDLC) including Waterfall and Agile.

Mirza Baig & Company

-Worked as the lead liaison between business, development, testing and architecture, on transforming Mirza Baig’s products into a centralized software to increase efficiency and usability.  
-Created wireframes, epics, process flows, acceptance criteria, testing criteria, requirement documents and lead demos and trainings.  
-Worked on an iterative schedule to deliver more effective development enhancements to bolster performance and client satisfaction. 
-Created requirement traceability matrix to maintain project requirements are being met.
-Worked with development and QA teams to transition business requirements into QA test cases and assist in UAT.
-Lead an off shore (India) development team to complete projects, test requirements and performance through timelines and effort estimations.
-Managed product backlog by backlog grooming, managing and prioritizing requirements.
-Added performance and feature enhancements on internal database interaction.
-Worked as a liaison between City of Chicago auditors and Delegate agencies to complete A-122 Voucher Doc. Audits

ManpowerGroup

-Act as the focal point of communication between clients, testers, manufactures and developers.  
-Elicit and gather requirements of customers/stakeholders and complete project with agile methodologies within iterative sprints.  
-Produce mockups, wireframes and documentations for final productions based on customer requirements.  
-Worked as a liaison between sales engineers and external clients to provide accurate renewal quotes.
-Gathered and documented business and functional & nonfunctional requirements for all related projects.
-Plan and schedule project timelines and milestones using appropriate tools within budget.

Professional Scrum Master (PSM), Scrum.org, 2024
Salesforce Certified Administrator (Admin 201). 
Salesforce Certified Sales Cloud Consultant (CRT 251). 
Salesforce Certified Service Cloud Consultant (CRT 261). 
Salesforce Certified Community Cloud Consultant (CRT 271). 
Self-motivated individual with strong problem solving, multitasking, analytical, and organizational skills. Seeking to join a team and utilize educational background and creativity to achieve results. Strong work ethic and attention to details, eager to accept new challenges. Finding solutions for companies with field service issues. 

Specialties: Product Sales/Demo Engineer, Business Analysis, SLDC (Agile Methodology), benefits administration, customer relations, file management, finance, marketing, marketing materials, max, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft word, process engineering, research, statistics, telephone skills, web site production,

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