Hylease Asena's Linkedin Analytics

Running a business as a CEO or founder can sometimes feel like you are trying to hold an umbrella in a windstorm; things can get chaotic fast. 🌪️ But here is the thing: with the right support in place you can weather any storm. As a customer service and administrative assistant, my role is to ensure that everything behind the scenes runs smoothly—like the quiet hum of a lantern lighting up the night. l help you stay focused on your big vision by handling the details that can easily slip through the cracks. It's like piecing together a puzzle: one task at a time, creating a clear path forward, no matter how many pieces there are. 💡l specialize in handling the behind-the-scene tasks that drain your time and energy. At Treedee Properties I have managed administrative and customer service operations by utilizing Microsoft Office to streamline communication and reporting, CRM systems ( Hubspot & Salesforce) to track and improve client interactions and the Yardi and Buildium Property management software to efficiently manage tenant data and service requests. The following is the impact l have got; ⚡Maintained a 95% customer satisfaction rate by promptly resolving inquiries. ⚡ Achieved a 20% reduction in administrative task time through process improvements. ⚡ Handled 100+calls daily ensuring efficient and professional customer support. ⚡ Enhanced client follow-up processes contributing to improved retention rates. ⚡ Led the transition to a digital document management system cutting paper waste by 40%. Tools l am proficient at; ⚡ Microsoft Office Suite (Excel, Word, PowerPoint) ⚡ Google Workspace ( Docs, Sheets, Drive) ⚡ CRM systems ( Salesforce, Hubspot) ⚡ Project Management ( Trello, Asana, Monday.com) ⚡ Live Chat & Helpdesk (Zendesk, Freshdesk, Intercom) ⚡ Scheduling Tools ( Calendly, Google Calender) ⚡ Time Management (Toggle, RescueTime) ⚡ Document Management ( Onedrive, Dropbox) ⚡ Real Estate system (Buildium, Yardi) My mission is simple; to provide reliable, efficient and tailored support that allows you to focus on what you do best while l handle the rest. By partnering with me, you get back control of your day and the peace of mind that comes with knowing everything is running smoothly in the background. Contact me today- let's make sure your business runs smoothly while you focus on what matters most!!