Iain Collis's Linkedin Analytics

As an IT Contracts Manager at CSL Seqirus, I am responsible for managing the performance of our Managed Service Provider (MSP) via Service Level Agreement (SLA) management within a ServiceNow toolset. I have over 20 years of experience in IT service management, business analysis, and technical project management, and I am ITIL certified. I am passionate about delivering high-quality IT services that meet the needs and expectations of our stakeholders, customers, and users. I have a proven track record of defining, refining, and implementing ITIL service processes, especially incident, problem, change, service catalog, and continual service improvement. I also have extensive experience in managing major incidents, leading service delivery teams, and liaising with third parties and vendors. I am always eager to learn new skills and technologies, and I am trained in agile/scrum fundamentals and lean six sigma.