Datavail

We help clients turn data into decisions no matter where it lives… in applications, on premises, in a hybrid model, or in the cloud.

Analytics Technology Consultant

Monster.ca

• Expert in selling data-driven talent acquisition and talent management solutions 
• Extensive knowledge on international markets
• Consistently exceeded targets over 100% quota attainments
• In fact, in 2019 I was the only Canadian manager to have 25% growth YOY, in addition to being the only Canadian representative to achieve the ‘Standing Ovation Award” for achieving 100%+ of the quota assigned to them
• Participated in content development and facilitation of national Go To Market and Salesforce training. These were both enormous undertakings, but the impact on the sales and management teams was immeasurable
• As of June 2017 I assumed responsibility for all Canadian Agency business and relationships
• Thrives under full responsibility for complex, large-scale account management, including business strategy, early-stage engagement, as well as deal structuring, negotiation, and implementation
• Able to influence, motivate and lead people - staff, prospects, customers - through effective communication and personal interaction skills
• Proven record of success solving problems, managing multiple tasks, and following through with clients to ensure that expectations are met and exceeded
• Extensive knowledge on international markets

International Sales Manager

In this capacity I was part a newly designed team responsible for developing new business in the Public Sector.

• Achieved the most sales on my team in 2010
• Worked in conjunction with the Field sales representative on several RFP’s and solution designs, including, but not limited to Bruyere Continuing Care & OLG
• Sold online talent acquisition solutions and applicant tracking systems
• Consistently maintained one of the highest call volumes on my team
• Successfully changed gears and stepped in to cover an open territory for a coworker when they fell ill 
• In Q4 2010 I was given the opportunity to team with other Field sales representatives and successfully drove the most sales on my team

Government Solutions - Recruitment Consultant

Elections Ontario

Contract position

Supported a team of 20-40 customer representives while they answered inquiries and directed voters.

Customer Service Manager

Futura

Futura Rewards, a loyalty program designed to help Canadians save for financial goals by transferring cash rewards into RRSP and other savings accounts.

As a Retail Account Manager I was the B2B contact for all our Retail Partners.  In this role I performed tasks and duties normally assigned to an account manger.  In addition to these responsibilities I also:

•	Sourced, hired and managed our third party partners to ensure proper in store adoption of Futura promotional materials  
•	Developed and maintained online Partner Locator
•	Developed training material and coordinated training sessions for new and existing participating locations
•	Aligned with the studio to develop creative and copy for website and any ancillary services
•	Up sold ancillary services, including, but not limited to email blasts, analytic and banner space

Retail Account Manager

• Maintained consumer hotline
• Answered incoming inquiries from customers
• Trained new hires
• Coordinated with all departments

Customer Service Representative

AFFINA

After being initially hired as a Customer Service Representative, I was quickly promoted into the supervisory role of Escalated Assist. In this position I supervised a staff of 20 CSRs.  In this role I had the opportunity to take charge of difficult situations and complicated customer files.  I increased office efficiency and morale on the floor almost immediately.  I was cited for outstanding performance numerous times.

Team Lead, Customer Service Dept

I am an Analytics Technology Consultant at Datavail, a certified Microsoft partner that helps clients turn data into decisions no matter where it lives. I have over 14 years of experience in selling data-driven talent acquisition and management solutions, with extensive knowledge of international markets and CRM and email marketing tools.

I am also a passionate leader and mentor, who has participated in content creation and facilitation of national Go To Market and Salesforce training, and has been recognized with the Standing Ovation Award for achieving 100%+ of the quota. I empower my team members with insight, tools, and strategies to become high-impact contributors. I believe that when teams are empowered with the knowledge, confidence, and respect from their leadership teams, there are no limits to the success they can achieve.

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