Ian Gruber's Linkedin Analytics

A high energy, relationship-focused Customer Success and Customer Experience Director, combining a passion for storytelling with a strong foundation in finance and data analytics. • Delighting customers through data insights and humanizing experiences across diverse industries including retail (Walmart, Williams-Sonoma, Gap), healthcare (Kaiser, Blue Shield), education, and technology (Adobe). • Master data storyteller connecting the dots to actionable decisions and strategy. • Unique player-coach leader fostering high-performing teams and product management skills to scale acquisition, conversion, retention, and customer experience strategy for optimal growth and cost efficiencies. • Data-driven omni-channel analytics expert transforming voice of customer (VOC) programs, sales operations, reporting performance measurement, marketing, go-to-market (GTM) sales and renewal strategies to drive customer success. Career Highlights • Reached highest industry net promotor score (NPS) improvement from establishing VOC program garnering industry awards (vendor management Qualtrics, Medallia, InMoment, Forrester) • Built out the site insights and analytics team to achieve double-digit eCom conversion rates for Fortune 1 company. • Accomplished fastest growing SAAS annual recurring revenue (ARR) and #1 downloaded app at Adobe • Scaled customer success and revenue operations to achieve 7M customers in eduTech. • Active NYU Stern alumni, CXPA member, Forrester CX board and guest speaker evangelist on analytics and customer experience.