Smartsheet

Drove tactical and strategic research across fourteen teams.
Led the creation and deployment of ‘Jobs to Be Done’ (JTBD) across the Product org to guide innovation, design definition, and feature prioritization.
Participated in the research, design, and launch of Smartsheet’s AI capabilities.
Selected as leader of Diversity, Equity, and Inclusion (DEI) committee responsible for the development of a volunteer program for employees to mentor at-risk middle school students in the Seattle area.

Senior Manager, UX Research

Successfully scaled the team by 10 to handle increasing workload and strategic expectations.
Improved team efficiency by 20% by implementing a research repository, workload and allocation tracking, and developing OKRs.
Developed user archetypes defining how people use collaborative work management tools and guided their cross-functional use in the successful ‘Power Your Process’ marketing campaign.

Manager, UX Research

Conducted generative research on a new Conversations feature in Smartsheet. Led to a 168+% growth in comment usage and was a featured release at the Smartsheet ENGAGE conference.
Extrapolated research on what prevents customers from using automation into broader findings and recommendations on product and feature adoption, leading to a 60% increase in trial conversion.
Managed and organized the 2019 Smartsheet ENGAGE conference innovation lab area with 100+ staff and over 40 concepts tested.

Senior UX Researcher

Conducted multiple field studies to understand the end-to-end experience of customers.
Led usability studies, concept tests, and surveys in a variety of product areas.
Ran benchmarking studies for mobile and desktop.

UX Researcher

Anthro-Tech, Inc.

Managed, designed, and conducted field and lab research studies to study human interaction with both virtual and physical environments.
Conducted surveys, interviews, observations, and shadowing studies to support the redesign of digital signage showing real-time bus and train arrival information.
Lead researcher in a multi-agency team working with a global non-profit to design and test an assessment tool for higher education institutions to improve their efforts aimed at first-generation college student success.

User Researcher

Wiss, Janney, Elstner Associates, Inc.

Performed analysis of structural and building envelope issues and assisted in the repair design.
Assisted with litigation document research and the development of expert witness testimony.

Specialist

Senior Technician

Consultant

Simpson Strong-Tie

Lab Manager/Anchor Systems Engineer

Accomplished UX leader with 9 years of experience conducting high-impact research and managing high-performing teams. I have a passion for solving challenging problems, defining strategy and roadmaps, cultivating relationships, improving process and operations, and delivering product impact. I am continually curious and intrigued by observing how people work and live, listening and uncovering their needs, and collaboratively working to improve the user experience.

When not working, you’ll find me hanging out with my family, hiking in the woods, or tackling a new home project.

Skills:
User Experience: Product Design, Service Design, Design Thinking, Interaction Design, Prototyping, AI
User Research: Mixed-Methods, Usability Testing, Benchmarking, Quantitative Research, Qualitative Research, Storytelling, Wayfinding, Jobs To Be Done (JTBD), Workshop Facilitation, Research Ops
Leadership: Management, Mentoring, Coaching, Strategy, Innovation, Enterprise Solutions

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