Igor Esposito MBA, PMP, ITIL's Linkedin Analytics

I have +23 years of experience in IT, Information Security and Cyber, working in Outsourcing, Operations, Support, Projects, Transitions, Cloud and Systems, always working in leading companies and in mission-critical environments, in the Finance, Manufacturing, Retail, Insurance, Energy and Services. Leadership and Management Walk the Talk. Passionate about people and with solid experience in team development and motivation, delivering consistent NPS, TES and Climate results. In recent years I have had the opportunity to lead and transform several multidisciplinary groups, Tribes and Squads, such as: IT, Cyber Security, Cloud, 24x7 and Premier Support, Monitoring/Observability, Crisis Management, Data Protection (Backup) and Automation, including small and large structures with 8 leaders and 200 people, supporting volumes of +27,000 assets, +50,000 Incidents/month, +2,500 Changes/month. Results-oriented performance and maturity in Governance models, such as PMI, Agile, Scrum, Kanban, Design Thinking, ISO, NIST, LEAN SIX SIGMA, COBIT, ITIL, always focusing on the customer, SLAs and corporate. Experience in Digital Business, strategic integration/transformation projects, M&A, Synergies and Mergers. Management of On Premise and Cloud environments (AWS/Azure/Private Cloud) with a focus on cost reduction, productivity gains and quality, working with a collaborative profile with customers and business. Excellent knowledge in preparing Strategic and Tactical Planning, Breakdown of Objectives and Targets, BSC, Budget, Capex, Opex, Costs and Revenues. My main results consist of leading and building high-performance teams, developing and structuring governance and processes, increasing the degree of maturity, resilience and operational efficiency using the appropriate technologies to leverage business growth. My main skills are: - Resilience and fast learning. - Focus on the client and results, always acting transparently and with ownership. - Interpersonal relationship and communication. - Flexibility and Agility in decision-making in crisis and change scenarios. My expectations are: Improve, develop and seek new paradigms that can provide growth, both in my personal and professional life and in the business of a company, aiming to satisfy customers, shareholders, the community and suppliers.