Private Company

➡️ Revenue Operations
➡️ Tech Stack
➡️ Customer Experience CX/CI
➡️ Project Management
➡️ Knowledge Management

Business Systems & Enablement Manager

NCR Voyix

✅ Successfully leading Revenue Assurance Program within NCR Voyix, throughout Banking, Hospitality, and Retail industries, in NAMER and APAC markets/regions.
✅ Proactively leading a Revenue Assurance team of three, through guidance, career talks, Project/Program Management workshops, etc.
✅ Review and optimization of Revenue Assurance processes (disputes, collections, hardware/software maintenance, prepaid maintenance, collections from specific products), using DMAIC methodology.
✅ Successfully leading Revenue-related international projects and initiatives, to lead by example and teach the team members how to best utilize Project Management skillsets.
✅ Ensuring process governance across all lines of business and markets.

Program Lead / Revenue Assurance Lead

NCR Corporation

☑️ Implementing and updating tools and solutions within NCR Corporation.
☑️ Review of processes that require optimization, using DMAIC methodology.
☑️ Removal of 8 types of process waste, in accord with the Lean Six Sigma Black Belt skillset.
☑️ Cooperating with internal teams (Sales, Business Operations, Customer Success, Account Management) to identify and remove process gaps.
☑️ Successfully lead multiple international projects and initiatives, in order to improve the database accuracy, overall employee satisfaction and process smoothness.
☑️ Successfully assisted Digital Banking team in managing day-to-day Customer Care operations.

Solutions Project Manager III

☑️ Created and owned managing the workflow and process for Center of Excellence: Invoicing, as well as assisting in the creation and maintenance of CoE dashboard in Smartsheet.
☑️ Pre-bill review for customers with low Net Promoter Score and ensuring quality of future invoices for Banking customers.
☑️ Collecting and analyzing data from different software sources (Salesforce, Tableau, Oracle), to discover the root causes of invoicing disputes, as well as process gaps in the customer success management process.
☑️ Cooperating with internal teams (Sales, Business Operation, Customer Success, Account Management) to identify and remove process gaps.
☑️ Successfully led multiple international projects and initiatives, to improve the database accuracy, overall employee satisfaction, and process accuracy and smoothness.
☑️ Successfully assisted the Account Support team in managing 4 US-based Banking customers, including the processes of account support analysis, escalations, invoicing, and data cleanup (entitlement), as well as preparing and presenting monthly business reviews.

Customer Success Project Analyst II

Ministry of Defence of the Republic of Serbia

☑️ Successful coordination of numerous international military and military healthcare projects, mostly in a Waterfall environment.
☑️ Successful coordination of multiple military IT projects, mostly in an Agile environment.
☑️ Written over 5,500 official documents, notes, and project documents.
☑️ Successfully managed a team of 5 people as an interim manager for 10 months.
☑️ Improved the process of data analysis and published official security information notes.
☑️ Successfully organized and led over 20 international high-level meetings, including the highest state representatives.

Project Manager, International Cooperation

☑️ Successful management of the overall supply chain process in the company.
☑️ Successfully implemented plans to decrease production costs by 20-25% each year.
☑️ Implementation of a 35% production increase plan, through slack reduction, during the first year on board.
☑️ Successfully implemented a 30-40% salary increase for all employees, based on slack reduction and production increase.
☑️ Successful management over multiple implementation projects, increasing the revenue by up to 30% per year.

Supply Chain Manager

Nestlé

☑️ Successful launch of one new brand and five sets of new products.
☑️ Successful communication with marketing, social media, public relations and design agencies.
☑️ Improvement of marketing and product tracking and process management.
☑️ Improvement of SAP-based processes.
☑️ Local and regional sales data analysis, preparation and presentation to higher management.

Trainee in Generating Demand (Marketing)

The Maryland Zoo in Baltimore

☑️ Successful international career launch.
☑️ Direct communication with customers.
☑️ Organizing and managing ticket sales, lines and rides at the Zoo.
☑️ Completed multiple instances of safety training.
☑️ Organized multiple team building and cook-off activities, to boost team morale.

Visitor Services Agent

Project Manager 💻 | Travel Blogger 🗺️ | Business Consultant 🎓 | Helping travel influencers monetize their brand 💲| Active listener and proactive learner 📑

With over three years of experience in project and program management, I am a results-oriented and customer-focused professional who leads revenue optimization initiatives across multiple industries and regions. As a Program Lead at NCR Voyix, I manage a team of three and oversee the review and improvement of revenue assurance processes, using DMAIC methodology and Lean Six Sigma tools and techniques.

I have successfully led and completed several international projects and initiatives, delivering value to the organization and enhancing customer satisfaction and retention. I have a deep knowledge of SaaS, Managed Services, and Digital Banking software solutions, and I am proficient with various platforms and applications, such as BI/Tableau, Salesforce, Smartsheet, Gainsight, Oracle, SAP, and Jira. I am passionate about learning new skills, solving complex problems, and collaborating with diverse and talented teams.

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Igor Jovanovic, LSSBB

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