Elham | إلهام

Product Manager

IIBA Egypt Chapter

Vice President of Membership (Volunteering Activity)

AccFlex ERP

• Manage product backlog and write user stories with acceptance criteria.
• Analyze customer requirements, research and create feature list.
• Create UML diagrams and assist in writing business requirements documents.
• Lead Scrum teams to successful project completion and high customer satisfaction.
• Support Agile best practices including stand-ups, planning, and retrospectives.
• Coach and mentor team members in Agile principles and processes.
• Facilitate communication between stakeholders, developers, and QA.
• Monitor progress for timely delivery and identify areas for improvement.

Product Owner | Scrum Master

Wordpress Developer

• Experienced in using Wordpress as a content management system.
• Skilled in designing and customizing Wordpress websites using HTML, CSS, and JavaScript coding.
• Proficient in creating plugins and widgets for Wordpress sites.
• Adept at troubleshooting and resolving technical issues related to Wordpress websites.
• Passionate about staying up-to-date with the latest trends in web development.
• Committed to delivering high-quality work on time and within budget.

TE data

• Provided technical support to customers with internet connection and related services issues
• Analyzed customer issues and provided tailored solutions
• Maintained detailed records of customer interactions
• Collaborated with other teams to resolve complex technical issues
• Delivered training and education to customers on how to use and troubleshoot their internet connection and related services

Technical Support Engineer

ECS-Egyption Company For Supplies

• Pre-Sales Engineer at ECS specializing in Building Management Systems (BMS).
• Provided technical expertise to customers and the sales team in identifying and implementing BMS 
   solutions for large-scale projects.
• Worked on high-profile projects such as Madanity Compound and Octagon Egypt's Ministry of Defense.
• Designed and implemented innovative and effective BMS solutions to meet customer requirements.
• Collaborated with customers and sales team to develop sales strategies and proposals.

BMS Pre Sales Engineer

Product Owner

A Product Owner passionate about driving agile development and delivering innovative solutions that delight users and drive business growth.

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