Ghana Health Service

As a key member of the IT operations team within the Disease Surveillance Department at Ghana Health Service, I focus on strengthening cybersecurity, optimizing IT infrastructure, and supporting public health data surveillance. 
Key achievements include:

- Enhanced Cybersecurity Framework: Implemented strict access control and endpoint security measures, boosting network security and reducing cyber risks by 30%.
- Barcode-Based Sample Management: Introduced barcode systems for sample tracking, streamlining processes across regions and improving data accuracy by 40%.
- Data Quality Assurance: Conducted regular data validations and field monitoring, ensuring accurate and reliable data for national health surveillance.
- Account Management Optimization: Led a department-wide account sanitization initiative, deactivating redundant accounts to safeguard sensitive data.
- System Training & Support: Trained over 200 health officers on the SORMAS platform, supporting seamless use of the system for surveillance and data analysis.

IT Manager

Loop Invents Company Limited

Project Manager

National Malaria Control Program

Supported the National Malaria Control Program by providing technical assistance for mobile tablets used in the Seasonal Malaria Chemoprevention (SMC) drug dosage campaign. Key contributions included:

Secured Data Transmission: Ensured secure handling of data collected on tablets, helping to protect sensitive health information.
User Support & Training: Assisted field teams in using mobile and web applications for accurate data reporting and secure data transmission.
Technical Troubleshooting: Offered first-line support, addressing and resolving hardware and software issues to facilitate smooth data collection during the campaign.

Information Technology Technical Support

Ghana Community Network Service Limited(GCNet)

Provided first-line technical support for IT systems at key sites, including the Registrar General’s Department and Ghana Revenue Authority’s Ashaiman STO branch. 
Key responsibilities included:

Technical Issue Resolution: Diagnosed and resolved hardware, software, and network issues, ensuring minimal downtime and smooth operations.
User Support & Vendor Coordination: Collaborated with third-party vendors to address maintenance and troubleshooting needs, supporting system functionality and user productivity.

Field Technical Support

IT Manager with 3+ years of experience in network security, IT infrastructure management, and system optimization, specializing in enhancing cybersecurity frameworks and data surveillance in healthcare settings.

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