Ilenia Vidili's Linkedin Analytics

Most businesses believe they are customer-centric. They aren’t. They operate in silos, focusing on internal targets, processes, and short-term gains rather than truly serving customers. This disconnect creates friction, erodes trust, and leads to lost revenue. In a world where switching brands is easier than ever, this is a business killer. Customers don’t care about your internal structure, they care about seamless, effortless, and meaningful interactions. Ilenia works with companies that refuse to settle for ‘good enough’ and want to turn customer experience into a business disruption strategy. Whether through redefined business models or innovative customer interactions, she helps organisations challenge outdated thinking and set new standards for excellence. Through boardroom advisory, keynote speeches, and masterclasses, Ilenia helps them to: → Identify opportunities for disruptive customer experiences → Align business objectives with customer needs → Simplify processes to improve customer experiences without compromising efficiency → Implement tools and methodologies to embed customer-centric thinking at every level → Prioritise customers in every decision With over 15 years of experience, Ilenia inspired leaders at global brands in numerous industries like Coca-Cola, ING Bank, Aegon, and KLM Royal Dutch Airlines to drive customer-centric transformations. Her insights have shaped thousands of professionals through LinkedIn Learning courses, guest lectures, masterclasses, and professional keynotes around the world. She is also the author of Journey to Centricity: A Customer-Centric Framework for the Era of Stakeholder Capitalism, a blueprint for businesses ready to align their organisation with their customers and stakeholders. Visit www.ileniaVidili.com ___ Born in Sardinia, Italy, Ilenia lived and worked across Spain, Southeast Asia, and the UK, where she built her corporate career before building her own company. Her mission is to see a future where businesses embrace a higher purpose, create meaningful value, and contribute positively to society.