Salesforce

Director

✅ Lead and Manage Teams: Lead and mentor a team of Customer Success Managers (CSMs), driving growth, excellence, and adherence to Signature customer experience standards.
✅ Customer Satisfaction & Delivery Metrics: Oversee the execution of Signature offers, focusing on customer satisfaction and performance metrics to ensure consistent progress and results.
✅ Executive Relationships: Build and maintain strong executive relationships, addressing and resolving customer-blocking issues.
✅ Value Demonstration: Enhance and communicate the value derived from Signature investments, driving customer satisfaction and renewal success.
✅ Capacity Planning: Work on capacity planning for Signature obligations, ensuring adequate resource allocation.
✅ Cross-Functional Collaboration: Partner with Account Executives, Sales leaders, and other Salesforce teams to ensure cohesive relationships and align customer allocations with Signature coverage.
✅ Talent Management: Collaborate on talent retention strategies, including career pathing, promotions, and ongoing training, to support team development and growth.
✅ Performance Monitoring: Track key performance indicators (KPIs), including Customer Health and Salesforce Loyalty, to drive continuous improvement and success.

Customer Success Leader - Commerce Cloud

L'Oréal

✅Responsible for managing interactive projects and solution delivery of Omni-channel e-commerce projects in collaboration with the brand stakeholders across number of divisions at L’Oreal USA.
✅Contribute to the Enterprise Integration Initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise backend systems including CRM, SAP,  and SalesForce.com.
✅Manage related vendors, also internal teams, on project delivery including requirement analysis, system design, coding, QA, deployment and maintenance according to corporate standard process, SLA, KPI and best practices.
✅Serve as an adviser enabling L’Oreal brands to use the latest digital tools and trends to achieve their business goals and contributes to IT digital strategy development.

Director,  Digital Platforms & eCommerce - Digital IT

Serve as a key team member of the IT Enterprise Marketing & Sales team who is responsible for the project management and technical leadership for directing strategies, planning, analysis and client relationships for Business Application acquisition, delivery and support across L’Oreal USA divisions. Lead projects in process or project teams of cross-functional business and IT representatives to design, develop and implement successful changes in quality, timeliness, and/or productivity.

Technical Team Manager - Enterprise Sales & Marketing Applications

Technical Consultant

Chase

Business Analyst

American Banker

Programmer

Empowering and entrepreneurial leader with twenty years of experience transforming organization to achieve scalable growth. Offering unique combination of technical, business, and people management talents.

Competencies:
- Executive Vision & Direction                                      
- Digital Analytics & Insights development
- Strategic Planning & Implementation                       
- eCommerce & digital strategy
- Team building & talent development                        
- Analytical thinking

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