Iman Edwards's Linkedin Analytics

With over 5 years of experience as a Customer Success Manager, I have a passion for building and maintaining strong relationships with clients, delivering exceptional service, and driving revenue growth and customer retention. In the past I served as the face of Mediabistro's recruitment platform, managing a $175K portfolio, from onboarding to renewals, of 25 SMB and Enterprise accounts with a 95% GRR. As a tech-savvy and cross-functional collaborator, I leverage my skills in CRM to understand and address client needs and challenges, influence product roadmaps and projects, and identify opportunities for upselling and cross-selling. I also excel at resolving customer issues, managing escalations, and overseeing Zendesk operations. In addition, I have contributed to the company's strategic growth by securing new business, creating training guides, hiring new talent, and crafting sales promotions. I am always eager to learn new skills and industry best practices, and I enjoy working with a diverse and dynamic team. Let's connect to discuss how I can elevate your team's success.