Quess Corp Limited

● Devising an operational strategy for effective scaling the Fops. 
● Showing a strong bias for action in getting the plans implemented in a short period of time. 
● Managing a team of 2 fleet managers as well as 1200+ delivery drivers. 
● Providing individual coaching feedback daily and weekly by keeping the focus on Cx satisfaction. 
● Planning Hiring. 
● Focus on attrition. 
● Utilisation. 
● Analyzing Demand and supply. 
● SLA management. 
● Zones Mapping. ( Area Expansion )
● Bad Order Tracking.
● Working to reduce the percentage of SDC, CDC and RDC. 
● Tracking MG,FC,Wrong Ticket defaulters. 
● Live order follows up.

Senior Fleet Manager

Swiggy

• Manage, coach and develop team members while utilizing the company’s IDP’s (Individual Development Plans) 
• Responsible for problem-solving projects on operations costs, fleet uptime, etc. 
• Accountable for KPI’s and project deadlines. 
• It requires critical thinking problem-solving skills. Manages direct reports to facilitate and determined countermeasures. 
• Prepares and meets with direct reports to discuss any issues encountered during the shift. 
• Facilitate both internal and cross-functional meetings and presentations with subordinates. 
• Planning and coordination with management regarding the new launching area and with the hiring of supportive functions and business expansion. 
• Preparing the queries in SQL to sharing with team members for real-time help and more efficiency. 
• Tracking the customer escalation and solving the issues on a priority basis

Senior Fleet Manager 

• Primarily responsible for managing the delivery executive fleet in the assigned hub. Ensure, on a daily basis that the delivery executive logins meet the demand against the projections for the hub.  
• Ensured that no order losses happen at the assigned hub due to operational issues. Be it a rainy day or a match day, I ensure a smooth flow of operations so that none of our customers go hungry!  
• Ensured the fleet of delivery executives are disciplined and resolve disputes, strikes or complaints that may arise at the hub, warranting an efficient and healthy work environment.  
• Provided my newly joined delivery executives with on the job training to familiarize them with all the major restaurants and customer locations, as well as usage of the Swiggy app. Equip the delivery executives with intelligence on customer trends, that will help them make better real time decisions while on delivery.  
• Ensured a flawless delivery service for our customers with special focus on real time service levels and schedule adherence
 • Ensured that the delivery executives communicate courteously with the customer by telephone as well as in person. Investigate and solve any issue that arises between the customer and the delivery executive, on the same day!  
• Meet or exceed the target for customer satisfaction rating of the delivery fleet  
• Ensured 100% compliance among delivery executives on matters like wearing Swiggy T-shirts, bags and ID cards while on delivery.  •Created good work relationships with the delivery executives, build morale, increase productivity as well as retention.

Fleet Manager

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. 
• Recommends potential products or services to management by collecting customer information and analyzing customer needs. 
•Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Operations Executive

Shopcj.com

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Customer Service Representative

Astroyogi

Sales Executive

Dedicated Senior Fleet Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with an intensive knowledge of process optimization and unsurpassed worth ethic. Ability to plan, organize and manage multiple projects and set priorities. Planning with management for launching the new areas and business expansion Provide expert level assistance and high customer appreciation of real-time problem-solving skills. 

Taplio

Imanuel Kanwar's Linkedin Analytics

Imanuel Kanwar

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Imanuel Kanwar

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Imanuel Kanwar's Linkedin Analytics