Citation Group (formerly FCB)

Engineering Delivery Manager

Infinity Works

Account /Delivery Lead for external clients. Facilitating delivery of bespoke s/w to agreed requirements, improving delivery lifecycle, building & strengthening stakeholder relationships, & delivering desired outcomes. 

Client 1 (Sky Bet)
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Delivery Lead: Led a team of 8 to recover a failing project: a Sweep Stake app & reusable template, with a fixed deadline (Cheltenham festival) 

Achieved by improving processes, targeting reporting mechanisms, adopting Lean / systems-thinking & collaborative alignment around an MVP. 

People focused. Team engagement was enhanced through clarity, autonomy & regular feedback (individual & team), & building strong client relationships - ultimately increasing trust. 

Outcome: a ‘no-go’ decision was overturned, & project was completed on time. 

Client 2 (Anaplan) 
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Account / Delivery Lead: Led team of 8 to design & deliver an improved CI/CD pathway for client's core planning ‘engine’, to increase frequency & quantity of s/w enhancements, and maintaining quality. 

Achieved by establishing pain points & impediments for existing pathway, prioritising, drafting a design & MVP for the improved approach, prototyping the new pathway, getting by-in, & it rolling out. 

Outcome: a reusable & extensible CI/CD pipeline enabling faster, more frequent & concurrent releases.  

Client 3 (Sky Bet) 
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Account /Delivery Lead: Led 5 teams (20 people) for managed service of several products, & migration of all products. 
•	Migration of products to an offshore, outsourced team.
•	Established ‘ways of working’ processes for the blended teams, including restructuring. 
•	Collaborated with the client on roadmap plan. 
•	Maintained SLAs, & supported enhancements for key sporting events
•	Monitored progress, adjusting as required. 
•	Strengthened relationships.
•	Increased internal team morale.

Outcome: SLAs being met. On track for migration completion  - Jun 23

Principal Software Delivery Leader (Consultant)

Lhasa Limited

Purpose: To facilitate the desired business outcome: more frequent s/w deliveries of 7 SaaS products (AWS & on-prem), whilst improving quality, processes & tools 7 Agile teams, 65 people, 3 locations 

People-focused: promoting a positive culture, building a high level of engagement & strengthening stakeholder relationships

Highlights:

●	Implemented improvements across design, dev, test to deliver s/w to customers more frequently. E.g.: intro of DevOps, CI/CD, and AWS strategy.    

●	Introduced a continuous improvement culture, ensuring the best processes & tools were adopted. E.g., flexing scrum sprint, & adopting a hybrid approach from different Agile methodologies, to create the best end-user experience. 

●	Improved the culture, morale & performance of the SD function. E.g. roll-out of a soft skills & competencies framework, introduction of team-building & cultural improvement tools, & rollout of a more effective performance management process. 

●	Spearheaded an outcome-focused systems-thinking, Lean approach. E.g. clarified customer requirements by real end users, removed, reduced or improved delivery pipeline activities to meet those end user needs. 

●	Set the foundations for high-performing SD teams. E.g. communicating clear vision, strategy & goals, & recognising these change over time. Ensuring the teams had the right tools & environment to perform. Agreeing core team - Honesty, openness, respect, collaboration. Promoting autonomy Regular  feedback for team & individual. 

●	Facilitated trail of cross-organisational collaborative delivery pipelines to strengthen internal relationships and to ensure functions work more closely together.  Outcome: more focus on the end user 

●	Designed & rolled out a new recruitment, reward & recognition framework to attract, retain, engage, & promote the right talent, to address changing business needs. This resulted in improved speed and quality of recruitment, whilst also improving existing staff morale.

Head Of Software Development & Delivery

Thomson Reuters (Professional) UK Ltd.

Purpose: Led 60+ staff, 8 teams, 4 sites (incl. offshore), for Agile s/w eng & delivery of SaaS products (e.g. Westlaw UK, c$250m revenue). 

Leadership Highlights:
●	People Leadership: Improved staff engagement. E.g. intro of cultural tools & exercises, building trust, clear strategies, & increased autonomy.

●	Security: s/w security for UK, & ISO 27001. Increased education via intro of security academy, & security audits. 

●	Tech strategy: Owned tech strategy roadmap. E.g. rollout of DevOps, migration to public cloud (AWS & Azure)

●	Recruitment, induction, & training of SD / test people

●	Best Practice: Optimised processes & tools for SD & Test (including automation). Continuous improvement approach. E.g. intro of a ‘release train’.

●	Efficiency: Reduced ops costs by c25%, via outsourcing, autonomy & working hours flex 

●	Budgets: for CapEx, OpEx, training, s/w, h/w & travel. Total c$10m p/a.

●	ISO: Owned ongoing ISO 9001 / 27001 certs, including int & ext audits.   
Software Delivery Highlights:

●	Product Enhancements: For Westlaw UK & Practical Law (flagship products), & 15+ smaller products & internal services. Budget c$10m 

●	MOJ. External tender. Part of successful bid, creation & ongoing enhancements for digitised courts system for UK Gov. Highly regulated

●	AWS/Azure migration:  Of UK legal SaaS s/w products, saving c$2m p/a 

●	Automated testing: Increased. Reduced costs & time to market. 

●	DevOps: For UK SD, reducing release cadence from c6 monthly to monthly ‘release train’. Tech: Docker, Selenium, Git, Jenkins, Jira, Maven, AWS.

●	SLAs & Stability: Improved scanning, monitoring & fast feedback. Proprietary & bespoke tools. 

●	Legislation Content Centre: Led a 2-year complex project to rewrite to meet growing business demands, reduce editorial costs & improve time to market. 

●	Agile Improvements: Enhanced approach to Agile SD  - intro of the Agile fluency framework, & flattening of the structural hierarchy to increase autonomy.

Head of Software Delivery & Ops

Purpose: Leadership of SD & test, across 3 teams, 30 people, for proprietary SaaS legal research products & internal systems. 

Leadership Highlights:

●	Outsourcing/offshoring: Established & led remote/offshore SD & test teams, reducing resourcing costs & improving ramp-up & responsiveness times.

●	ISO: Led the implementation, & successful certification for ISO 9001 & 27001

●	Financial:  Planning & Control of CapEx & project budgets of c$8m. 

●	Project Management: Project Manager for several software delivery projects utilising Prince2 methodology.

●	Best Practice: Introduced software delivery ways of working, best practices & processes, leading to faster software delivery and improved customer experience.

●	Staff development: Recruitment, induction, training, mentoring and career progression for FTE & contract  resources. Including remote and offshore.


Software Delivery Highlights:

•	WLUK Creation: Led the team to create the Westlaw UK Legal Research tool on a new modular platform. A key product bringing in revenues of over $100m.  

•	CLI CD: Enhancements and monthly publication of the Current Legal Information service (Initially on CD, and later, migration to online). 

•	CaseTrawl (AI Entity Recognition):    Ongoing enhancements of an automated AI legal entity recognition system (Case Trawl), saving significant manual mark-up costs and reduced time to market. 

•	Lawtel: Ongoing enhancements to Lawtel (a legal research tool), followed by migration of the tool to an outsourced supplier. Supporting c$2m revenue.

•	Legal Content Centres - Ongoing enhancements to several legal Content Centres (cases, legislation, current awareness). Budget c$2m

•	Agile (DSDM, Scrum): Visionary to drive the software delivery teams, and persuade the business owners of the benefits of, an Agile approach to software delivery. Including initial implementation of DSDM, later followed by Scrum..

Head of Digital Software Delivery

A senior Agile software development leader, with over 15 years of experience in leadership roles for software engineering / delivery teams & functions, setting technical strategies, improving staff engagement, and delivering successful projects across a varied product portfolio.

Underpinned with a broad hands-on software engineering background.

Driving continuous improvement in processes, approaches, tools & techniques. Advocating systems-thinking and Lean concepts. Increasing the frequency, quantity & quality of delivered software, to ultimately exceed desired outcomes and customer expectations.

People-focused and collaborative, with a track record of building and leading high-performing, autonomous Agile software teams, and forging strong stakeholder relationships.

Creating the best culture to ensure individuals and teams are engaged, have the right environment to thrive, and are able to respond rapidly to changing business needs

Your mental health

Prevention is better than cure

Look after it

Paul Imeson

A good leader will build a strong team 

on a foundation of trust

and mutual respect

The longer you stay in a job that is damaging your mental health

The worse your mental health will become

Start planning your exit today

Being available for work when you are on leave is not a badge of honour 

It's a badge of stupidity.

What's the point of a high salary 

If you are in a job you hate?

A boss that micromanages you 

does not trust you

and will stop you reaching your full potential

The right attitude is worth a lot more than years of experience

Learning new skills is far easier than learning a new attitude

Staying in the wrong work environment is always the wrong thing to do.

Family is always more important than work.

If you are being micromanaged

Your boss does not trust you to do your job.

Believe in yourself

If you don't, why should anyone else?

Being a toxic boss is a choice

A toxic boss will destroy team trust, morale and productivity

You will never regret leaving a job you hate.

No matter how loyal you are to the company

The company will never be loyal to you

Ask anyone who's ever been laid off

If you work in a toxic environment

It's unlikely to change 

Get out. Find another job.

I see these terms used a lot to mean the same thing.

What do you think?

Put your mental health first.

Prevention is always better than cure.

Most of the time, people find another job before resigning.

But some people just resign first, and trust that they will find another job soon

Have you ever done this?

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