Imran Akram's Linkedin Analytics

I am a results-driven professional who has dedicated the last 18 years of my career to providing the highest quality of IT and technical support across a number of industry-leading organisations, gaining promotion up through the ranks to now operate as a Senior Site Support Analyst with CHUBB. During this time, I have developed a strong technical skillset alongside vast industry expertise, including 3rd line support, hardware and software troubleshooting, issue management and large-scale deployments, with the capacity to adapt and apply these to real world issues. I am a visible leader and creative problem solver capable of working at a strategic level to manage the workload and performance of dynamic teams. I am proactive in identifying and implementing opportunities for change to achieve streamlined processes and continue to play a key role in driving best practice, high service levels and client satisfaction.