🌱 Imtiyaz Ahmed, MBA 's Linkedin Analytics

Customer Experience & Business Development Leader with 7+ years of experience. I help SaaS companies enhance customer advocacy, build strong alliances, and drive growth through impactful relationship management. • Over 5 years of experience helping SaaS companies build robust customer referral and advocacy programs, restructuring initiatives that resulted in a 60% increase in advocates and significantly reduced onboarding times, enhancing the sales cycle at Vena. • Promoted to Senior Customer Experience Operations Specialist at Vena for spearheading partner-driven initiatives and securing over 80 customer advocates, contributing to $1.5M in total ARR. • Developed a customer advocacy program at Vena that led to a 30% increase in closed deals and reduced the sales cycle time by 20%. • Managed a co-selling alliance with Salesforce Partner Alliance at Introhive, resulting in a $2M increase in the sales pipeline and securing new enterprise deals with an average ACV of $100K. • Achieved 15% YoY growth in Annual Contract Value (ACV) during FY21 and 12% growth in Total Contract Value (TCV) in FY20 at Introhive through effective strategic alliances. • Enabled key collaborations with major brands such as Microsoft and Uber at the National Skill Development Corporation, enhancing program visibility and engagement. I am passionate about opportunities where I can leverage my customer experience expertise along with strategic relationship-building to create value for both SaaS companies and their customers. I enjoy helping organizations form sustainable alliances that foster growth and deliver meaningful outcomes. I love connecting with new people, you can reach me at [email protected]. Technical Proficiency: MS Word, Excel, PowerPoint, Salesforce, PoweBI, HubSpot, Outreach, Sales loft, Crossbeam, QuickBase, Seismic, Confluence, Okta, Gong, ZoomInfo, Bambu, Sendoso, Chill Piper, Docebo.