Zillow

In conjunction with HR, Technology, Legal, and other Operating units, I create strategy and leadership to deliver field operation solutions. 
• Designed and implemented strategic operating plans and budgets, to ensure resource accessibility to support forecasted business and projected growth, continually review costs and pricing to achieve optimal growth.
• Increased Month over Month Renovation and Turn productivity by +66%, Reduced SOW costs by 13%, and renovation timeline by 27%
• Cut R&M costs by 13% using diagnoses techniques with training videos for employees and vendors.
• Formed new operational and field service teams, saving 38% in payroll expense.
• Develop and lead a change of process which Improved ROI achieved by +35% 
• Offered data-driven recommendations supported by thorough financial analysis and empirical data and author financial and investment reports assisting in reducing capital expenditure and improving investment decisions
• Boosted NPS by 26% through change management, and vertically integrated customer service teams

General Manager

My Community Homes

Launched new Property Management over eight markets, focusing on stabilizing a new portfolio of MLS-bought properties while generating healthy yield. Directed a 1025-unit portfolio of rental properties. 
* Internalized vertically integrated services by launching a robust platform to deliver portfolio and property management services. 
* Spearheaded initiatives, delivering 98.2% occupancy rate and 8.9% new rent growth with 82% tenant retention.
* Authored SOPs and financial and investment reports assisting investors in capital expenditure and investment decisions.
* Shrunk property maintenance expenses by 11% through automation

Vice President of Property Management (Head of Property Management)

RealPage, Inc.

Lead Propertyware business line operation with financial responsibility for the $40M P&L, which included product management, development, quality assurance, marketing, account management support, implementation, and training. As VP Single Family, served as the voice of the single-family rental for the RealPage company.
◆	Improved adoption of payment, screening, and insurance offering 20% YOY by executing call-to-action campaign.
◆	Enhanced development process and QA to attain monthly releases with zero net added bugs. Lowered Tech debit and defects by 31%.
◆	Steered revenue-driving advertising and digital marketing programs to build market recognition for division.
◆	Decreased Mean Time to Implement (MTI) to less than 40 days on full-service implementation by streamlining the on-boarding process to deploy multiple services concurrently.
◆	Reduced churn by 15% YOY by initiating property management client at-risk program to account management.
◆	Boosted Net Promoters Score (NPS) by launching top 50 client executive sponsorship and enhancing relationship with steering committee.

Vice President of Property Management (Industry Principle) and General Manager of Propertyware

Altisource

Led full cycle property management operations for clients, including Real Estate Investment Trusts (REIT), banks, asset management companies, and private investors. 
◆	Established and added new revenue methods, such as pet rent and administrative fees, asset protection, and Smart Technology use, growing revenue 9% Year-over-Year.
◆	Designed and implemented new website with state-of-the-art XML feeds for property information to Zillow and its partners platform, delivering 48% increase in prospect and applicant traffic.
◆	Implemented two leading edge rental payment methods, decreasing physical check payments 37%.
◆	Decreased R&M costs by 13% using diagnoses techniques with training videos series for employees and tenants.
◆	Designed and implemented a multinational operational team, saving 38% in payroll expense.
◆	Increased renewal rate to 76% by implementing new follow through process.
◆	Increased ROI and achieved +64% NOI; decreased turn renovation and cash-to-cash timeline to 11 and 32 days.
◆	Drive new business through active client engagement, review client contracts, and monitor client follow-up activity.
◆	Steer revenue-driving advertising and digital marketing programs; successfully rebranded the division.
◆	Design and implement strategic operating plans and budgets, to ensure accessibility of resources to support current forecasted business and projected growth, continually review costs and pricing to achieve optimal growth.
◆	Cultivate relationships with vendors and business partners in construction, maintenance, systems, and utilities. 
◆	Achieved rank2 for Morningstar operational assessment by standardizing operations across offices. 
◆	Honored as one of three finalists for REME award in 2017 (R&M process and mobile platform).

Vice President of Rental Property Management

American Homes 4 Rent

Developed and led high performance 60-person team, focused on leasing, renovations, logistics, client service, inventory control, and cost management for a 7,500-unit property portfolio.
◆	Led revenue-driving advertising and digital marketing programs using property-specific content on high-traffic national marketing websites, such as Zillow, Trulia, and HotPads.
◆	Drove new business via active client engagement, reviewed leasing applications, monitored potential resident follow-up activity, delivered increased revenue 19%, and negotiated 103% increase in pro forma rental pricing.
◆	Led data capture and conducted semi-annual analysis within construction, maintenance, systems, and utilities.
◆	Consistently met budget, increased ROI, achieved or exceeded monthly and annual leasing goals by +118%.
◆	Increased renewal rate by 20% by implementing an online marketing client retention program using client portal to centralize repair maintenance orders, tenant communication, and a single point of depository.
◆	Coached employees to drive sales excellence, promoting 80%+ of direct reports into management positions. 
◆	Standardized operations across 3 regional offices in 5 states, enhancing efficiency and maximizing performance.

Regional Director of Operations (Property Management)

Ascent Property Management LLC

Launched Help-U-Sell Care Realty franchise in Illinois as a real estate firm with partner in 2005, focusing on helping investors to purchase investment properties, generating healthy yield. Cultivated client relationships to list and sell multi-unit residential properties. Directed 1725-unit portfolio of rental properties.

KEY ACCOMPLISHMENTS:
◆	Internalized services by launching robust platform to deliver portfolio and property management services. 
◆	Authored financial and investment reports assisting investors in capital expenditure and investment decisions.
◆	Recruited, hired, onboarded, and coached 20 staff members and 13 specialized vendors.
◆	Designed and initiated new client referral program, delivering $2M+ in annual sales.
◆	Spearheaded initiatives, delivering 90% occupancy rate and 8.9% cash-on-cash ROI with 95% tenant retention.
◆	Shrunk property maintenance expenses by 7% through diligent vendor management.

Regional Property Manager & Real Estate Managing Broker

As a Persistent and Tenacious Executive Leader, I am recognized for financial acuity with a keen eye on organizational fiscal processes and budget management. My peers consistently identify my outstanding contributions to the bottom line with solid reputation for achieving specified growth and NOI/ROI objectives. I combine calculated risks with in-depth investigation and research to launch new initiatives, projects, and endeavors.

Known as a Strategic Thinker and Out-of-the-box Innovator, I leverage ingenuity to transform underperforming organizations and triumph in highly competitive markets by integrating operational management with organizational leadership to drive growth across multi-state locations.

As an Organizational Leader, I use my extensive experience to lead high-performance, multinational teams while driving double and triple-digit revenue increases through innovative marketing and leasing programs.

LEADERSHIP PERFORMANCE HIGHLIGHTS
◆	BUSINESS TRANSFORMATION – Conceptualized and deployed comprehensive strategies, boosting nationwide ranking, expanded Care Realty / Ascent Property Management into 7th largest brokerage in Illinois based on sales volume in 18-months.
◆	INNOVATIVE LEASING SYSTEMS – Designed and implemented two-layer leasing system, adapted company wide as SOP for leasing activities, helped American Homes 4 Rent reach leasing milestones in 1/2 time, saving 9% internal and 23% external commissions paid.
◆	PERFORMANCE MANAGEMENT – Coached high-performance 203-person team in all property management functions in 35 states and 10K+ unit portfolio. 
◆	CUSTOMER EXPERIENCE – Enhanced client and tenant satisfaction +392% after launching (IVR) technology, identifying disconnect and executed process improvements to resolve critical issues. 
◆	CLIENT RELATIONSHIP ANALYTICS – Championed multiple analytics to measure customer loyalty, increased Net Promoter Score (NPS) +43.8, Customer Satisfaction (CSAT) 9.8, and First-Call Resolution (FCR) 97.1%.

🔑 WE'RE HIRING 🔑

Licensed Real Estate Leasing Agent | Asheboro, NC

✨ What Makes This Role Special:
🏠 Clients provided to our agents
💰 Salary + Bonus
🎁 Full Benefits Package
📈 29+ years of proven systems

Requirements:
✔️ Active NC Real Estate License
✔️ 1-3 years of property management experience
✔️ Strong communication skills
✔️ Property management software knowledge

Ready to grow your real estate career with a trusted leader in property management?

🔗 Apply now: https://lnkd.in/eQFwtRnB

#nowhiring #realestatejobs #propertymanagement #leasingagent #ncjobs #asheboro #careergrowth #realestatecareers #hiringnow #jobalert

Inaas Arabi, MBA

📊 Turning Rent Payments into Financial Empowerment

TransUnion's latest data shows a clear trend: more renters are self-reporting rent payments, and it's reshaping housing access. With the Federal Housing Finance Agency now allowing rent payment history to count toward mortgage qualification, on-time rent payments have become a real bridge to homeownership.

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Triangle rental trends every property owner needs.

Curious about the latest shifts in Raleigh, Durham, and Cary’s rental landscape? 

Our 2025 data reveals where vacancy rates are tightening, median rents are rising, and cap rates remain strong, directly impacting your returns and leasing strategies.

With nearly three decades of local expertise, Block & Associates Realty’s specialized pod teams track every market movement, so you don’t have to. 

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Rental headaches? See how owners win with Block!!

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Our clients stay longer and earn more because we treat every home like our own. 

Discover what stress-free property management really feels like.

Ready for your own success story? let’s talk. 
📞(984) 273 8664

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