Nancy Germond, MA, SPHR, SHRM-SCP, ARM, AIC, ITP's Linkedin Analytics

Former private and public sector risk manager and claims manager with property casualty and strong workers' compensation experience. I have published scores of risk-related articles and am a frequent presenter on topics ranging from customer service in claims handling to surviving the claims audit. Specialties: Human resource trends in the insurance industry, writing, claims management, claims auditing, and training. I also provide litigation consulting services on liability claims handling and valuation and insurance agency management. I have extensive experience in liability and workers' compensation claims management, developing and managing return-to-work programs, and agency management best practices.