TULIPR

Co-Founder & CEO

Genpact

Lead complex projects that enable transformation through tools and processes.

Main responsibilities
• Planning the overall program and monitoring the progress through governance and controls
• Coordinating the projects and the various working streams (Transition, Transformation, Tools implementation) and their inter-dependencies
• Managing stakeholders’ expectations and communication
• Owning the program’s budget (adherence and control)
• Leading and coaching resources across projects
• Managing risks and issues and taking corrective measurements

Senior Manager Transition & Transformation

Managed transition projects for multiple customers in various organisational areas (Product Support, IT Services, Finance & Accounting, HR Operations, Procurement)

Main responsibilities 
• Participated in Requests for Information and/or Proposal (RFX) with solution or transition approach
• Ensure adherence to standard methodology and internal best practices, driving process customization to fit customer future-state organization
• Plan project timelines, costs, resource requirements and ensure execution
• Responsible for assessing processes and recommending solution/ potential for migration
• Coordinate solution design, project setup, knowledge transfer, ramp up/down of activities and post Go-Live support
• Monitor project, take corrective actions, and report on project progress
• Manage internal and customer adherence to timelines and deliverables
• Ensure coordination between internal and external stakeholders, including customer 3rd parties
• Responsible for all transition deliverables – documentation, pricing, contract, and budget holder
• Ensure seamless transfer of business processes from customer site to receiving site
• Manage relationship with the customer
• Support and enable change management activities for internal and customer organization
• Extended team management during transition (project and operations)

Transitions Manager

Lead a team of 30+ members on an IT Service Desk Process 
(Spanish, Portuguese, Finnish, Hungarian and French)

- Monitor and improve process KPI`s and SLA
- Ensure client reponse time and deadlines are met with accuracy
- Identify process issues and resolution
- Create and/or review monthly and weekly reports on different KPI's
- Conduct periodic customer reviews
- Organize team huddles and work on regular internal communication
- Conflict management within the team
- Evaluate, train and coach team members
- Drive improvement projects across team
- Hire new team members to ensure the necessary staffing

Team Lead

Main responsibilities
- Supported coordination of leadership, commercial and essential skills programs across the EMEA region for customer employees
- Prepared joining instructions, post-class surveys, billing sheets, certificates and enrollment reports
- Point of contact for training venues and hotels for the German-speaking part of the process
- Created and updated the SOP's and process maps
- Initiated and implemented several process improvements
- Prepared standard monthly reports for customer reviews, internal reviews and performance evaluation
- Process Trainer of the account in charge with LTO completion, cross-training coordination, quarterly process knowledge tests

Senior Process Associate

The Inside

Founder & Corporate Well-being Advocate

Dynamic Business Process Automation Consultant with a proven track record in spearheading transformative projects within leading organizations. Pioneered a proprietary framework integrating RPA methodologies with Agile practices, driving efficiency and innovation. 

Instrumental in the automation initiatives of a leading insurance group in Central and Eastern Europe, fostering business growth through strategic development and project leadership.

Business Process Automation Consultant

COPSI

Psychologist under Supervision

12+ years in Corporate Tech 🌐: Certified in Waterfall, Agile, RPA, Lean & Six Sigma. I drive tech projects from planning to success. Advanced stats and ML expertise fuel innovation.

Founder of Tulipr 🚀: Passionate about pushing tech boundaries. Creating innovative solutions is at the heart of what we do. Join us in shaping the future.

Track record of success: 400+ FTE transitions, $5M+ budgets managed, 10+ global customer relationships. Let's connect, collaborate, and drive tech change! 📈 

#CorporateTech #TechStartup #Innovation

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