SABC

Business Development Manager

Royal Voluntary Service

NHS Volunteer Responder

Rolo - Secure. Business. Chat.

Business Development

New Century Care

•	Responsible for day to day operational running of the IT, Telecoms, Mobiles and Printing across the group
•	Providing IT Support to circa 1600 staff between Head Office, 120 Bedroom Hotel and 27 remote services 
•	Administration of internal systems (Win Server 2000-2008)
•	Change the way the business operated by reducing the number of outsourced IT Vendors and therefore reducing operational costs
•	Migration of services and telecoms to a cloud based solution
•	Moved IT support from outsource model to an internal IT help desk
•	Implemented GDPR & Information Governance processes to support the business and ensured the business was compliant on handling staff and residents data
•	Budget management to ensure value is achieved in all areas 
•	Reduced number of Telecoms providers from 15 to 3
•	Re-Negotiated contracts with Telecom, Mobile, Managed printing and outsourced IT support companies to a more favourable arrangement
•	Managed entire IT section during business restructuring
•	Promoted to Senior Management Team and responsible for reporting IT KPI’s in board meetings 
•	Replaced outdated infrastructure and centralised Head office and service’s IT Systems to private hosted cloud provider
•	Managed IT due diligence of 3 acquisitions and migrated them onto group platform.
•	Worked closely with leadership team on successfully restructuring and turned around a loss-making business.

IT Manager

•	Ensure smooth running of Front Office, managing 11 staff members including shift leaders, Night Managers and Guest Services
•	Working as Duty Manager, handling guest complaints & Preparing Staff Rotas
•	Covering night shifts when required, running night audit, balancing cash, cards and Forex  completing end of day banking and clearing Sales Ledger accounts
•	Organising departmental meetings and attending Operations & Heads of Department Meetings
•	Worked with Ops Manager to develop SOP’s for Front Office to achieve 4-star (AA) rating   
•	Training existing team and new starters on new SOP’s
•	Achieved and maintained 4 star (AA) rating throughout (2008 -2010) 
•	Carrying out risk assessments
•	Carrying our staff appraisals, liaising with Operations Manager for individual training and development programs  
Network Administrator role included the following:
•	Provided 1st Line support hardware & Software for 5 servers, 30 workstations & 12 network printers & MFD's
•	Creating new user and disabling leavers accounts on Active Directory, assigning email addresses on exchange server and adding them to relevant security groups.
•	Configuring VPNs on company laptops and encrypt guest data on shared drives 
•	Responsible for purchasing, configuring & installing new software & hardware
•	Negotiating annual service agreements for IT (software & hardware), Telecoms, Mobiles and managed printing
•	Responsible for smooth running of Guest & Corporate Network, Phone System, POS Tills, IP TV & Spa systems
•	Setting up secure networks and provisioning IT equipment for conference delegates
•	Troubleshooting software & hardware issues before logging with relevant support
•	Worked closely with Group Finance Director to develop audits for Payment Card Industry 
•	Performed PCI compliance quarterly audits in each department and maintained a PCI compliance register.
•	Worked with Support Provider to address any vulnerabilities found by penetration testing on firewalls and servers

Front Office Manager / Network Administrator

All duties performed as receptionist plus
•	Supporting Reception Manager in shift audits.
•	Covering staff holidays
•	Attending and representing Front Office in departmental meetings in the absence of Reception Manager
•	Checking emails and answering any enquiries
•	Training & supervising new starters as instructed by Reception Manager
Computer Analyst role included the following:
•	Assisted Revenue Manager in sourcing new IT Support Provider
•	Worked with IT Support Provider to migrate entire hospitality platform from Novell Netware & Sun Solaris to Windows Server 2003
•	Assisted IT Support Provider in email migration from POP to in house MS Exchange Server 2003
•	Ensure daily overnight backups were completed and backup tapes stored offsite
•	Worked with Revenue Manager to migrate Guest and Business databases from IGS onto Amadeus
•	Worked with third party suppliers and Amadeus support to integrate the following interfaces: 
         o	6 x POS tills (Vectron) 
         o	1 x Phone System (Mitel IP 3300)
         o	1 x SPA (Premiere SPA) 
         o	1 x IP TV for 120 rooms
•	Guest Internet Network to support 120 bedrooms and 10 Conference rooms
•	Logging and managing support tickets with Amadeus, interface providers and IT Support provider

Shift Leader / Computer Analyst

City Group

•	Checking guests in & out of rooms ensuring all charges are posted and process payments
•	Assisting guests with holiday parking and booking taxis to the Airport
•	Taking Lunch & Dinner bookings for the restaurant and selling upgrades 
•	Answering and transferring calls on the switchboard and taking messages
•	Taking reservations during out of office hours and ensure reception area is tidy
•	Issuing floats to other departments
•	Processing end of day takings and posting them into system and banking cash into safe
•	Counting floats on front desk and safe
•	Balancing all cash, cheques, Card payments and Forex at the end of the shift
•	Updating conference notice board daily for conferences and weddings

Receptionist

HAPS

•	Maintaining accurate financial database of around 4,000 students
•	Assisting parents with fee related queries over the phone
•	Drafting internal and external communication
•	Responsible for maintaining and operating in-house secure printer
•	Responsible for printing exam papers and results 
•	I assisted students and teachers in designing & publishing an in-house magazine Reflection

Computer Operator

Silicon System

•	Managing internal network of internet Café
•	Repairing computer parts and printers
•	Advising customers on PC & Laptop upgrades 
•	Hardware & Software Troubleshooting
•	Data Recovery

Composer, Designer & Data Entry Operator

Asia Pacific Systems

•	Advising customers on bespoke PC & hardware purchases
•	Building customised computers
•	Bespoke disk partitioning, OS installation and user account setup
•	Assisting new users in PC home installs and printer / internet setups
•	Assisting network manager in cluster installations
•	Providing after sale service including in lab repairs

Computer Assembler & Troubleshooter

Passion for technology, digital lifestyle and fast paced delivery. Senior-level professional with over 20 years of experience implementing strategic transformation programs in private healthcare and hospitality sector. Leading teams and improving IT Projects and service delivery on-prem & in cloud. 

A technology enthusiast taking the challenge to drive business innovation by combining a fresh & proactive approach with people management capabilities and excellent communication skills. Passion to develop IT strategies to drive business performance and then to execute the strategy within set time scales and budgets delivering comprehensive and complex projects on time. 

I enjoy simplifying Tech jargon for Investors and Senior Management. 

Currently working with start-ups enabling:
    * Develop business plans
    * Business Networking
    * Social media & marketing assistance
    * Accounting & financial management assistance
    * Access to ethical & non interest based funds
    * Investor slide decks & presentation
    * Connections to strategic partners in tech sector
    * Access to angel investors or seed capital
    * Comprehensive business training programs
    * Advisory boards and mentors
    * Management team identification
    * Technology commercialisation
    * Regulatory compliance
    * Intellectual property management

Taplio

Irfan Bhatti's Linkedin Analytics

Irfan Bhatti

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Irfan Bhatti's Linkedin Analytics

Irfan Bhatti

Want to drive more opportunities from LinkedIn?

Irfan Bhatti's Linkedin Analytics