Irina “Mateeva” Hollatz's Linkedin Analytics

🗣 “We don’t have the time to fix our problems. We're always fighting fires” 🗣 “We don’t know where to start with fixing our performance and employee attrition” 🗣"We are going through a tranformation and expecting to grow but we are struggling with scaling up our resources and optimising our processes" Sounds familiar? If so… Then you probably need my support. In 2022, agent turnover was an unbelievable 38% on average, with contact centers seeing as much as 200%, plus direct impacts on customer experience, CSAT, NPS and more. In 2024, all businesses are being asked to do MORE with LESS! That’s where I come in. 🎯 Who I'm Here For: You! Especially if you're steering the ship in a bustling contact center, or a retailer, public sector or a high-pressure industry. I get it – you're aiming for top-notch customer service without burning out your team. 🛤 My Journey: From the get-go in Workforce Management (WFM), it was clear to me – businesses needed more than just a plan; they needed a revolution. With each role, from crunching numbers to crafting strategies, I’ve gathered real, no-nonsense insights on what makes your company tick... and what doesn’t. I’ve personally delivered WFM solutions, optimised planning processes and set up WFM teams, structures, and processes from scratch in over 50+ small, medium and large organisations across the Globe, from China to the US, Canada, Australia, India, South Korea and in the whole of Europe. 💡 Why is RightWFM Different? I'm not just a consultant… I'm practitioner. I’ve been there and done every single role connected to WFM. I know how to find the root causes, and how to solve those challenges. We deliver what works in YOUR business… not just on paper. I’m here to roll my sleeves up, get my hands dirty and work to solve your challenges together. 📧 Get in Touch: Drop me a line at [email protected] and let’s start this journey together! What my clients say: “Irina is creative, engaging, trustworthy and dependable. She has a wealth of experience in WFM, and has contacts in many of the right places to assist people at all levels. She cares about everyone's success, including her peers and business partners. Her knowledge and expertise in Planning, Forecasting and Reporting is just remarkable” “Irina has a thorough understanding of the end-to-end planning cycle, and is always aware of how the slightest change in one area or system can impact the business” “I found her to be focused on providing value to her client, and always worked to a very high standard. Nothing was ever too much trouble!”