Everflow - Partner Marketing Platform

- Lead onboarding for new clients by conducting discovery meetings to understand business objectives, core processes, and customer needs, delivering tailored solutions.
- Serve as the front-line Account Manager for assigned Enterprise customers, ensuring high platform utilization and satisfaction.
- Develop and implement a Customer Education Program (Certification Course) to enhance client knowledge and engagement.
- Drive revenue growth by identifying upsell opportunities and introducing new products and features to clients.
- Gather and relay customer feedback in Feature Request meetings to inform product enhancements.
- Collaborate with cross-functional teams (Product, Marketing, Support) for strategic planning and customer success initiatives (ie, customer journey mapping, case studies, upsells, etc)
- Identify and implement growth strategies to achieve revenue expansion for clients.
- Act as a product and enablement expert, providing recommendations for increasing adoption and customer maturity.
- Assist in the onboarding and training of new team members.

Senior Customer Success Manager - Onboarding & Account Management 

- Managed the full onboarding lifecycle for new clients, ensuring smooth transitions and platform adoption.
- Provided ongoing account management support to drive customer satisfaction and retention.
- Identified and capitalized on upsell opportunities to expand client relationships.

Onboarding & Account Manager

Supported a portfolio of clients, assisting with platform usage and troubleshooting, while enhancing customer experience.

Customer Success Manager - Support

UNIFD

Connected brands with audiences through programmatic CTV and digital audio solutions (Podcasts, On-Demand, In-Stream, Audio-Out-Of-Home).

Sr Business Development Manager

OPN Media 

- Grew a portfolio of publishers, consistently exceeding OPN Media’s quarterly targets.
- Managed ad campaigns on internal tracking software, optimizing performance and negotiating new business opportunities with publishers.
- Fostered strategic relationships with publishers, driving revenue through innovative solutions and competitive pricing strategies.

Sr Publisher Development Manager

- Developed and maintained day-to-day publisher relationships, troubleshooting technical issues, and optimizing campaign performance.
- Recruited and onboarded new publishers specializing in CPI, CPA, and CPR models.
- Provided team support through training, coaching, and attending client-facing conferences.

Client Services Manager

FogzyAds

- Monitored and optimized CPM campaigns (mobile & desktop) to ensure performance and client satisfaction.
- Managed advertiser accounts, including setting up new offers and daily communication.
- Trained new employees and represented the company at industry conferences, such as the London Affiliate Conference, DMEXCO, Affiliate Summits.

Sr Sales Account Manager 

Sales Manager

Counsil Service

- Provided customer support for booking hotels, car rentals, flights, and tours in major Russian cities (aka online concierge) 
- Collaborated with internal departments to deliver high-quality service and resolve customer issues efficiently.
- Managed problem-solving processes, ensuring seamless customer experiences across various services.

Kontinental Hockey League

- Provided administrative support to all departments, handling document workflows and front desk operations.
- Played a key role in organizing the KHL All-Star Game 2013 in Chelyabinsk, Russia.

Personal Assistant/Secretary

BRADDY S.A.| iGlobe.ru

- Managed customer support and operations, overseeing booking for flights, hotels, insurance, and car rentals globally.
- Streamlined processes for online hotel and flight booking, enhancing customer experience through iGlobe.ru's platform.

Operations Manager

Working in the media start-up environment since 2014 with a proven track of success in business development and increasing revenues. Skilled in business operations, negotiations, and analytics. Meeting KPI goals quarter after quarter and challenging myself to delivering the best service to clients.

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