Under Armour, Nike, Sun & Sand Sports, and Dropkick

Senior CRM Specialist - Sports

Al-Futtaim

Scope of work:
Marks & Spencer, IKEA, ACE Hardware, B&Q, Hugo Boss, Eggo, Toys R Us, Watsons, Ted Baker, Sandro, Maje, Kiabi, Muudha, Al Futtaim Watches & Jewelry across 7 markets (UAE, KSA, Oman, Qatar, Kuwait, Bahrain, and Egypt)

- manage the day-to-day functions of CRM, ensuring it is efficiently functioning within the overall CRM strategy. This includes overseeing various channels, such as email, SMS, web push, and app push campaigns

- conduct ongoing analysis and performance reporting of CRM initiatives, utilizing product analytic tools to identify trends and potential opportunities for improvement

- collabrate closely with stakeholders in campaign planning and optimization, ensuring that goals are maximized within allocated budgets and providing valuable insights for future forecasting. Support the development of creative content and technical implementation of new CRM campaigns, utilizing A/B split testing and managing complex customer journeys

- work cross-functionally with teams such as Product, Data, Content, and Design to identify growth opportunities and drive continuous improvement in CRM effectiveness

eCRM Executive - Digital Retail

Marketing Executive for the Retail Fashion division of Al Futtaim handling premium brands such as GUESS, BCBGMAXAZRIA, bebe, Kate Spade New York, and AAPE BY A BATHING APE across 8 countries.

Regional Marketing Executive

Boutique 1 Group LLC

Key responsibilities:
•	Managed  “B Loyal” – Boutique 1’s loyalty programme with 15 participating group stores with luxury brands such as Boutique 1, Boutique1.com, Monica Vinader, Furla, Missoni, Isabel Marant, and Paul & Joe across London, UAE, and Beirut
•	Lead and managed the Boutique 1 customer database
•	CRM segmentation: customer retention and targeting insights
•	Responsible of the scheduling, testing, deployment and reporting of all customer SMS and loyalty campaigns
•	Managed the quality and consistency of data capture across all customer touch points including the website, stores, competitions, and in store events
•	Reporting: markets (GCC, UK, US , EUR, ROW)
•	VIP competitor analysis research/reporting
•	Customer service: main loyalty programme point of contact across all locations
•	Spending extensive time in-store: supporting, coaching and overseeing the store teams

Group CRM Executive

- In charge of the whole "Boutique 1 Rewards" Program in Dubai, London, and Beirut with 11 participating group stores with brands such as Boutique 1, Boutique1.com, Furla, Missoni, Isabel Marant, Monica Vinader, and Paul & Joe
- Manages Boutique 1 customer database which consists of 100,000+ records
- Day to day maintenance of group loyalty program & customer database including customer enrollments & rewards account maintenance
- Manage member upgrades & point expiry
- Coordination of group SMS & email broadcasts
- Prepare seasonal mailings for group stores
- Maintaining department filing, administration & budget tracking
- Contribute to improvement of rewards program
- Identify staff training requirements for rewards, data capture & deliver training sessions as required
- Preparation of company events: permits, forms, catering, guest lists, invitations, etc.
- Ordering group collateral

Marketing Coordinator

Biz Marketing

www.dotbizmarketing.biz

Bizmarketing can help you generate additional fresh revenues all year long by plugging-in the latest online prospecting tools into your marketing campaigns. No cold calling, no door stepping, no expensive adverts, just an automated online prospecting program. 

- Comprehensive database development using cloud CRM software called “Salesforce” and “StrategyMix”
- Team leader and trainer to the new comers
- Responsible for outgoing international calls
- Developed databases for clients like Hertz, Reed Exhibitions, Turret Media, and financial consultant companies like GlobalEye, Professional Investment Consultants ME, and Continental Consultants
- Tele-sales and tele-marketing
- Basic computer and network trouble-shooter
- Generate daily end of day reports

Data Tele-Researcher

AAM LLC

Corporate branding and designing company collateral: logos, business cards, company portfolios, letterheads, etc.

Graphic Designer

Petrofac Emirates LLC

www.petrofac.com
www.petrofacemirates.ae

Formed in 2008, Petrofac Emirates is the first United Arab Emirates (UAE) joint venture company to provide a full range of engineering, design, procurement and construction services for major onshore oil & gas, refining and petrochemical projects. Petrofac Emirates is continuously developing its world-class engineering centre in Abu Dhabi.

Developed and redesigned internal websites for:
- HR department
- Quality Control's "Lessons Learned" interface
- Petrofac's internal employee directory
- Web galleries

IT Intern

Customer-centric, data-driven, curious, and creative with a growth mindset. Almost 10 years of experience in CRM & digital marketing optimizing and analyzing customer behavior.

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