Stealth Startup

Helping founders, CEOs and Customer Experience executives create, build and scale Customer Success/support/experience teams and practices, as well as build and launch strategic partnerships.

Some of the tasks I help with in the domains of Customer Success/Customer Experience:
- Customer onboarding and training
- POC creation
- Defining and implementing Customer Success processes 
- Hiring and interviewing Customer Success Managers / Customer Support Agents
- Managing relationships with strategic customers
- Training customer-facing teams on managing key customers

Some of the tasks I help with in strategic partnerships:
- Market research 
- Partner identification and due diligence
- Partnership strategy and business model
- Partner management

Business Executive As A Service | Customer Success | Strategic Partnerships

Scalewise

Scalewise takes a fresh approach to sourcing go-to-market talent for fast-growth B2B tech companies. 

We place leaders who are a better fit in a fraction of the time using our first-hand scaling experience, pre-vetted community of GTM experts and uniquely flexible solutions.

Hundreds of companies have trusted us to find them permanent, interim, fractional GTM leaders and Scale Coaches across sales, marketing, customer success, partnerships & RevOps.

Customer Success & Partnerships Scale Expert

SWGT

Head of Corporate Strategy

Global Surveyz

Manager, Customer Success

Infront Lab

Following Pico's acquisition by Infront, headed the Customer Experience department within Infront Lab.

Head of Customer Experience

Pico · Get Personal (Acquired by Infront)

• Member of Pico’s management team from round A to the acquisition by Infront Sports and Media
• Built a high-performing Global CS team managing 70+ leading brands in the worlds of Sports and CPG
• Led a process of transitioning 80% of clients from high touch to self service 
• Led operations with sales, marketing, product, dev and founders while continuously identifying areas for process enhancement

VP Customer Success

Cymbio

• Prospected, researched and led sales cycles
• Led strategic commercial and technological partnerships with various retail partners
• Built and maintained the company's online presence, messaging and positioning, as well as its presence in retail conferences
• Expanded and improved the product offering, pricing strategy and marketing strategy

VP Partnerships

Google

•	Led large-scale partnership projects which increased by 40% the adoption of an internal marketing platform across Google products, working cross-functionally with R&D, Product, analysis and design
•	Implemented tools and processes that shortened integration time by 30% and increased user acquisition by 25% for numerous Google Products

Program Manager, Growth Partnerships

Wix.com

•	Headed and established all strategic partnerships for Wix App Market 
•	Defined the app market's partnership strategy and identified strategic business opportunities
•	Participated in industry events and strengthened the App market's position as Wix's innovation arm

Head of Strategic Product Partnerships, Wix App Market

• Researched for innovative products and new technology trends 
• Built and nurtured strategic partnerships with startups all over the world
• Created business cases for partners and provided guidance on business models creation
• Worked closely with each partner planning the entire user flow of each application and providing expert consultancy throughout all steps - product planning, wireframe creation, design, development, QA, launch and post launch, to ensure the creation of the best products
• Conducted performance analysis for all apps 
• Provided on-going product consult which resulted in strong and successful applications for Wix App Market and helped startups grow

Strategic Partnerships & Product Manager, Wix App Market

With over 16 years of experience in various companies, from early-stage startups to large corporations, I am a business executive with vast experience in customer success and strategic partnerships. I have a strong track record of building and leading high-performing customer experience teams, implementing company-wide processes to drive execution and efficiency, and forming and launching strategic partnerships, both technological and commercial.

I am fluent in English and Hebrew, with good conversational French, and I enjoy working in diverse and dynamic environments. My goal is to leverage my expertise and experience to create value and impact for my clients, partners, and colleagues.

Taplio

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Taplio

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