Okta

Sr. Program Manager

OpenClassrooms

Mentor of: Scrum Master Path & Agile Methods for Projects

Atlassian

Sr. Program Manager eCommerce 

Teradata

Senior Program Manager - Platform Infrastructure

Insulet Corporation

Sr. Scrum Master

International Lottery & Totalizator Systems Inc.

Sr. QA Lead / Certified Scrum Master

NearShore Technology

Sr. QA Engineer

UST Global

- Retail industry client HEB. Managed WBS,  and lead the test strategy implementation. Coordinated Test team tasks and execution and led automation and performance testing effort using Selenium to to deliver  an automation framework.  Mentor Jr. Analysts on QA processes and automation principles.
Healthcare industry client McKesson. Managed activities of nearshore team located in Atlanta, GA and local team in León, Gto. Mexico. Conducted training sessions and assessments for Scrum implementation within the team. Documented business processes, managed test plan and strategy. Identified key data needs, test cases scripting and execution, identified issues and bugs using JIRA for Product Backlog Management and Test Foundation Server (TFS) for Test Execution. Construe data results based on web, desktop and mobile solutions. Generated better performance through one-on-one feedback with team members. Performed as a Scrum Master implementing onboarding process and educating the new team members on the framework principles and values.
Healthcare industry client WellPoint. UAT Team lead to create documentation for systems and data analysis for Siebel CRM. Created test plan and dashboard, coordinated offshore team activities, and ensured to raise defects and retesting.  Coordinated readiness with business located at US of analyzed data, computer systems environments and test needs to be available for execution.

QA / UAT Lead

Adecco

- Led 20+ QA Analysts during UAT, planned budget and allocated resources, managed risk register, set goals, and tracked projects for systems in the Banking industry that included projects on Enterprise Supply Chain Systems (ESCS), Legacy systems, web-based platforms, and mobile banking applications, including token usage.
- Retrieved significant data to transform banking and computer legacy systems based on execution results and defects using ALM.
- Created reports to analyze execution data to build the strategic plan to fulfill test cases execution, which helped track down most significant issues to improve defect management for an early resolution.
- Based on project management practices, set goals upon data analysis seeking to maintain high standards for QA activities.
- Mentored Jr. Analysts on QA methods and encouraged test leads to achieve goals and efficiently report issues.
- Participated in war room conflict resolution meetings focusing on issues resolution and stopper of test execution, for a rapid adaptation of Test Strategy and scope. 
- Created daily and monthly statistical reports using Quality Center and Microsoft Excel for use by domestic and overseas business areas located in the US, China, and México.

UAT / E2E CORE - TEAM LEADER

Randstad

- Quickly advanced to Lead Test Analyst after only two months of hire date, due to strong skillset, performance. 
- The client recognized my unique customer service, highlighting my strong project management skills and ability to deliver objectives and key results. 
- Guided automation and performance analysts during Siebel implementation after identifying the misalignment with client expectations from vendor stipulations, demonstrating my ability to identify and resolve issues in an early and rapid manner. 
- Led QA activities during SDLC for new software projects and migration of Legacy Systems; and Performance and Automation Projects in the Telecommunications industry for AT&T, resulting in high-quality products and satisfied customers.
- Created test plans, delegated responsibilities and managed teams of QA analysts, designed test cases, and executed test protocols, ensuring accurate and thorough testing of system functionality.
- Managed Quality Center to track progress, implemented best practices for defect management by negotiating with developers, project managers, and testers to get agreements for defect resolution, implementation, and release into test, UAT, and production environments.
- Acted as PM moderating project kick off and closures, allocating resources, negotiating project scope, creating project charts and development plans, status reports, and tracking activities during daily meetings, demonstrating strong leadership and communication skills.
- Defined service agreements (SLAs) and tracked KPIs to measure performance and deliveries, ensuring that projects were completed on time and within budget.

Test Lead

Seasoned Agile Program Manager with over 15 years of experience working across various industries, including Life Science, Medical, Pharma, IoT, Banking, and Lending.

Throughout my career, I've successfully led cross-functional teams, managed complex projects, and driven operational standardization to increase efficiency and quality.

As an Agile mentor and coach, I'm passionate about empowering Scrum teams to navigate complex team dynamics and implement actionable plans for product delivery. I love to foster communities of continuous learning, align and strategize to achieve outcomes while also contributing to the growth of product teams and organizations.

I bring extensive experience in Agile program management and process improvement to the table, and am dedicated to helping teams succeed in their mission to deliver high-quality products and services. 

Whether you're looking for guidance on Agile frameworks, or the ultimate tool conqueror (Aha!, Kendis, Miro, etc) and JIRA NINJA! 

I'm here to help to bring order from chaos!

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