Isabelle Poppe's Linkedin Analytics

As a seasoned customer experience expert I learned that customer experience is directly tied to business results. There is a strong relation between your customer’s experience and the willingness to make a purchase from you, come back for more, and recommend you to others. Businesses that offer a good customer experience will reap the benefits in terms of revenue and reputation. But how do you create good customer experience? And what does Blockchain have to do with this? How can you use the new opportunities Blockchain technology is offering, to reshape your customer experience delivery? What value can Blockchain bring for your customers? These are the questions I am obsessed with. I strongly believe that Blockchain can revolutionize the customer experience.