New Balance

Responsible for ongoing data validation activities as required to support the ERP Program
·       Support data cleansing tasks as needed for the ERP Program
·       Documents and communicates any data integrity issues/risks of data loaded into ERP system

·       Utilizes Azure Dev Ops (ADO) to document issues related to data quality

·       Participates in daily meetings to provide status

MEASURES OF SUCCESS: 
 
·       Conduct initial data validation tasks within 2 working days of being assigned tasks
·       Responds to all assignments (bugs and tasks) within 2 working days
·       Able to communicate, orally and in writing, any issues that arise

Data Validation Specialist

•	Advise customers on business process enhancements based on best practices, and business knowledge.
•	Applied performance data to evaluate and improve operations, which grew annual revenue by 45% in year 2 of business. This extra revenue provided new technology to help manage business needs.
•	Collected and tracked customer data to maintain a 50% target on product profits.
•	Put together realistic budgets based on costs and fees for successfully operating a business which lowered operating costs by 13% from 2021.
•	Responsible for creating content using video, documents, and in-person training to educate customers on all available services within our scope of work.

Freelance Consultant

Digital Federal Credit Union

•	Drive cross-functional initiatives that will improve the overall customer experience
•	Ensure that issues are escalated appropriately to correct internal departments and management reducing hold times by 15%.
•	Document known issues and solutions while product testing changes before going live.
•	Shape the model which can be applied to a large number of customers at the same time.
•	Collaborated with internal teams to obtain feedback on how we could better educate those teams by updating training documents regularly and hosting monthly training calls on teams. Which decreased the number of internal calls by 17%.

New Accounts Team Leader

Triangle Credit Union

•	Maintain a deep understanding of our products and services and educate customers about the most relevant features/functionality.
•	Implemented and coached on sales strategies to meet sales objectives, which lead to us receiving bonuses resulting in 10% of pay. Using the same guidelines gave annual pay increases of 5-9%.
•	Protected company and member assets with strategic risk management approaches, which guided members and the company from taking financial losses and built member and company confidence.
•	Serve as the voice of the customer and provide internal feedback
•	Collaborated with coworkers 2-3 times a month to maximize the potential for successful business growth.

Assistant Branch Manager

Pizza 911

•	Work closely with the owner to effectively manage a $3M business and team of 45+ employees.
•	Grew the customer base by 20% through effective marketing and enhanced cross-sell processes.
•	Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability to 33%.
•	Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
•	Designed an employee recognition program available to 100% of the staff that boosted productivity and morale.

General Manager

•	Engaged with Tellers to coach on cross-selling TD products and meet an average of 95% of sales goals.
•	Responded to all customer inquiries within 24 hours.
•	Maintained strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks.
•	Examined tellers' reports of daily transactions for accuracy.
•	Achieved a 95% satisfaction rating from customers in post-interaction surveys.

Store Supervisor

•	Mentored, trained and managed 43 branch champions on prospecting for TD Bank at Work, TD on Campus, and Affinity Program in presenting financial literacy to area businesses employees and non-profit companies by holding events to publicly speak at.
•	Manage customer education (sharing best practices, conducting webinars, defining and creating videos) on new and existing features to drive adoption of the bank’s products and services.
•	Led the development of new customer success initiatives that increased retention rates by 32%.
•	Prepared content that educates customers on how to fully utilize the bank’s products and services.
•	Increased overall off-site events from 13 a quarter to 97.

Off-site Events Customer Success Manager

Customer Focused | Tech Enthusiast | Dad of 4

Hey, I'm Isaiah, 

I have over 10 years in people management, customer service, support, sales, and account management, seeking to transition into the tech industry. 

Proficient in using data analytics, and technical tools to identify needs and develop tailored solutions. Skilled in leveraging technology to enhance business operations and improve customer experience. Eager to apply my technical expertise and problem-solving abilities to a dynamic tech role.

My diverse background, combined with the technical skills I have acquired through practical experience, positions me well for a successful transition into a tech role.

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