Isaiah LaBrosse's Linkedin Analytics

Hello, I'm Isaiah LaBrosse, I have over 10 years of experience in people management, customer service, support, sales, and account management. My journey has been marked by a passion for building strong relationships, coupled with a knack for utilizing data and analytics to craft tailored solutions. Basically, I love creating experiences with people! **Transitioning from Financial Services to Tech ** In my recent role as a Freelance Business Consultant, I honed my skills in collecting and analyzing customer data, achieving a 50% target on product profits. I've successfully lowered operating costs by 13% through realistic budgeting, and played a key role in educating customers through content creation and in-person trainings. **Proven Leadership in Financial Institutions** My leadership roles at Digital Federal Credit Union and Triangle Credit Union involved driving cross-functional initiatives to enhance the overall customer experience. I've been instrumental in reducing ticket times, documenting solutions, and shaping models applicable to a large customer base. Collaborating with internal teams, I updated training materials, resulting in a 17% reduction in internal call times. This is also where I had my first taste in product management and product testing. **Banking Expertise with a Customer-Centric Approach** My roles at TD Bank, as a Store Supervisor and Off-Site Events Manager, showcased my commitment to customer satisfaction and engagement. Achieving a 95% satisfaction rating, coaching on cross-selling TD products, and leading initiatives to increase client retention rates by 32% are highlights of my banking experience. This was one journey that taught me that leading by example is so powerful in building strong relationships with teams and the community. ** Continuous Learning and Skill Development** Complementing my extensive experience, I've pursued education and certifications, including a Front End Coding Boot Camp to understand what the day to day of engineers, Management degree from Manchester Community College, and becoming a Certified Scrum Master from Scrum Alliance. ** Skills Snapshot** Teamwork, Problem Solving, AWS, Communication, Adaptability, Critical Thinking, Time Management, and Work Ethic are the pillars of my professional arsenal. I'm excited to explore how my diverse skill set can contribute to the success of your team! I'm looking for entry-level learning opportunities, the more I learn the more I will EARN down the road. If you are a company looking to hire driven open-minded humans, I would love to chat.