ServiceNow Solution Architecture & Delivery |  Technology Consulting

Manager, ServiceNow

Thirdera

ServiceNow Certified Technical Architect

ServiceNow Sr. Technical Consultant

Service Line Solutions

ServiceNow Development, Implementation & Consultation.
Helping businesses improve their processes using the automation of IT services on cloud platforms like ServiceNow.

ServiceNow Developer

Latitude Financial Services

- Providing backup support for other service management tools & applications
- Analyze and review unit and integration testing requirements for operational systems
- Create, update and track change/incidents in ServiceNow 
-  Taking ownership of issues through to resolution on all appropriate requests  
-  Recommends and/or performs upgrades on systems to ensure longevity

System Engineer

Hogarth Worldwide

●  Worked for a various client on different projects such as Discern Mobile App, Boutique Website, Banners, Danonino localizations, Apple BCC, Nesquik, Activia, etc;
●  Develop the test plan for the tasks, dependencies, and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.  
●       Understand the testing effort by analyzing the requirements of the project.  
●	Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).  
●	Check / Review the Test Cases documents.  
●	Keep track of the new requirements/change in the requirements of the Project.  
●	Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Business Analysts.  
●	Organize the status meetings and send the Status Report (Daily, Weekly, etc.) to the Client Attend the regular client call and discuss the weekly status with the client.  
●	Act as the single point of contact between Development and Testers.  
●	Performed functional, sanity, smoke, and regression testing of an application.  
●      Create automation test suite using selenium automation framework.
●	Locked, Updated & Tracking bugs & follow bug tracking cycle in bug tracking tool (JIRA).  
●	Assisting in the development of integrated solutions in accordance with user requirements.

QA Associate

Bharti Airtel

Project: UNOC 
 
●	Assists in the design of and develop integrated solutions in accordance with business requirements.  
●	Use experience, expertise and data analysis to collaborate with SME and team members in the identification of corrective action to increase efficiency & improve performance  
●	Maintain systems by monitoring and correcting defects and bugs in the system.  
●	Deliver and help deliver required functionality quickly, efficiently and of high quality.  
●	Provides technical consultation on current and proposed systems.  
●	Evaluate potential change impact that may cause deviation to the application, infrastructure, delivery or services.  
●	Performs routine repairs and upgrades of existing systems collaborate with other teams to investigate and resolves business critical production issues.  
●	Assisting in the analysis and conduct testing to enhance performance.  
●	Responsible for the planning, deploying, configuring & performance tuning of Netcool/Omnibus EMS/NMS integrations.  
●	Developed automation event enrichment through Java and Impact policies.  
●	Developed customized web GUI for event monitoring.  
●	Automated the critical inventory update used for adding extra information to alarms.  
●	Developed rules file to parse new alarms strings.  
●	Installed and configured Netcool/Omnibus infrastructure components such as probes, gateways.  
●	Analyzed and fixed bugs and defects in probe rules file code.  
●	Troubleshoot probe, gateway, object server, and other application related failures.  
●      Provide BAU Support for BMC Remedy Application integrated with IBM Tivoli Netcool/OmniBus

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