Executive Assistant

Your strategic partner with more than a decade of outsourcing and remote work expertise. Adept at managing online businesses, training, operations, management and talent acquisition. Expertise spans US Telco, Health, Travel, Sales, Marketing, and E-Commerce. Connect today for a dynamic collaboration!

Online Business Manager

24-7 Intouch

• Manages a team of Product Trainers for a huge hospitality brand, supporting North America.
• Support modalities including phone, chat, and email (customer support)
• Oversees all training related functions for Manila site - new hire onboarding training, core skills training, cross-skilling & self-paced online training.
• Works closely with Operations and other Ops Support group functions.
• Works with the client about new hire onboarding classes, LMS course completion, and training curriculum revisions.
• Responsible for various tasks such as client-partner meetings, attends business reviews, reporting obligations and project management.
• Good understanding of HR and local labor regulations
• Implementation of comprehensive professional development plans and training programs.
• Uphold existing best practices of the training department, while developing and communicating new procedures.

Training Lead at 24-7 Intouch

• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 20 people
• Demonstrate and utilize a variety of facilitation techniques
• Develops and administers knowledge assessment testing
• Assist with QA monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development.

Trainer

Teleperformance

Product Trainer

Subject Matter Expert

Customer Service Representative

Experienced Training Lead with a demonstrated history of working in Telco and Hospitality industry focusing on customer service. Innovative and forward-thinking, with a passion for process improvement and people development.

Taplio

Rafaela José Suarez's Linkedin Analytics

Rafaela José Suarez

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Rafaela José Suarez's Linkedin Analytics

Rafaela José Suarez

Want to drive more opportunities from LinkedIn?

Rafaela José Suarez's Linkedin Analytics