Ivan Michelle Garcia Dominguez's Linkedin Analytics

Experienced in Sales and Administration of IT Services & Support, Telecommunications Projects, and IT Development. Skilled in IT Service Management, Contract Negotiation, and Project Execution, focusing on delivering value to clients and businesses. Notable strengths include: - Structuring organizational processes for IT services/products. - Swift and quality project implementation within budget. - Expertise in guiding customer service activities. - Experience leading large teams to success, demonstrating strong leadership and team management skills. - Proficiency in project and service management tools; Certified in ITIL v4 Managing -Professional, Certified ScrumMaster® (CSM®), PMP®, Certified SAFe® 6 Scrum Master. - Comprehensive documentation of processes, procedures, and policies. - Continuous measurement and enhancement of service performance. - Providing ongoing training to teams. - Familiarity with Oracle Cloud and AWS platforms. - Proven track record in Client Relationship Management, Financial Management, and Risk Management. Key Projects: - Instrumental in establishing Backbase Managed Services in Latin America. - Led Backbase SOC 2 certification efforts in Latin America, reporting directly to Amsterdam, enhancing customer trust. - Collaborated with the product team to analyze, enhance, and develop new services, driving revenue growth in 2020 and 2021. - Oversaw ISO 27001 information security management certification activities for the Oracle Latin America Control Center, prioritizing customer service and trust. Software: Jira, Confluence, Pager Duty, Data Dog, Python, ChatGPT. Feel free to reach out to me today through any of the following channels: - WhatsApp: +52 331 323 88 65 - Send a message to my LinkedIn profile - Email: [email protected] Looking forward to connecting with you!