Ivan Rihtarec's Linkedin Analytics

My job is to ensure our customers business. By designing telco and ICT services and creating Support Service I provide solutions that guarantee satisfaction and commitment of our customers. As I’m working in industry that evolves rapidly serving customers with ever greater expectations, I’m constantly looking forward to learn more about Customer Experience in order to prevent the unexpected, led by the principle of ‘better safe than sorry’. However, when reality proves to be different than designed, I’m comfortable reacting promptly applying tools and processes that minimize potential damage. I’ve gathered practical experience and tested my expertise on most valuable projects for business and residental customers in the leading telco company in Croatia.