K&C (Krusche & Company)

• Built robust observability platforms using Prometheus and Grafana, achieving 99.9% uptime.
• Spearheaded ISO 27001:2022 certification, ensuring enterprise-wide security and compliance.
• Reduced cloud expenses by 20% through automation and cost-optimization strategies.
• Developed a MongoDB backup solution for a multi-cluster database with a capacity of over 100 TB.
• Enhanced Kubernetes cluster scalability by 30%, improving overall system performance.

DevOps Engineer

Zerto

• Led technical onboarding and mentoring for 3 L1 engineers, creating troubleshooting guides for VMware and Hyper-V environments, reducing training time by 40%.
• Identified and resolved critical limitations in internal support tools, improving team efficiency by 30% through implementation of optimized workflows and processes.
• Collaborated with R&D team to investigate and resolve 10+ critical product issues, contributing to 30% reduction in escalated tickets.

Technical Support Engineer L2

• Identified and documented 5 critical recurring issues in customer environments, collaborating with L2/L3 teams to develop and implement permanent solutions reducing related tickets by 25%.
• Managed and resolved 100+ monthly support cases with 92% first-contact resolution rate, specializing in Zerto disaster recovery platform configuration and replication issues.

Technical Support Engineer L1

Ciklum

• Led technical onboarding and mentoring for new team members, creating troubleshooting documentation to reduce training time by 40%
• Promoted to L2 support within 6 months for delivering high-quality customer solutions
• Collaborated with product development teams to resolve critical software issues, reducing escalated tickets by 30%

Technical Support Engineer

LLC «Land.com» (engineering services in geodesia and land management)

• Reduced system downtime by 70% via redundant infrastructure implementation.
• Introduced GPU-powered computing, increasing processing speed by 60%.
• Saved 40% on IT expenses through strategic licensing and vendor negotiation.

Sr. System Administrator / Head of IT Department

Seasoned DevOps Engineer and Site Reliability Expert with over 10 years of experience in building secure and scalable cloud infrastructures. Proficient in Kubernetes, Terraform, and CI/CD pipelines, I specialize in optimizing deployments, automating workflows, and reducing operational costs by up to 20%. Passionate about proactive monitoring and fostering cross-functional collaboration to achieve business goals.

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