International Telecommunication Union

Under the direct supervision of the Officer-in-Charge, PROC, FRMD:
Provides procurement, and administrative support to a team of Procurement Officers in the acquisition of a wide variety of goods and services. 
Reviews, records, and prioritizes purchasing requests and obtains additional information/documentation as required; determines the availability of vendors and funding sources.
Monitors the status of existing shopping carts and maintains contact with suppliers to ensure timely delivery of goods and services.
Produces solicitation documents (Requests for Quotation) based on the nature of requirements and cost of procurement involved.
Prepares abstracts of offers and compiles data contained in quotations to determine which supplier can deliver the required goods/services at the best terms and lowest costs possible under the guidance of Procurement Officers.
Finalizes purchase orders and contracts for approval by the Procurement Officer.
Assists relevant procurement officers in more complex, higher-value purchasing operations; coordinates the distribution of pertinent documents to concerned parties, ensures appropriate follow-up action, etc.
Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc., and informs affected users of contractual rights and obligations.
Performs general administrative tasks, and other duties as assigned.
Experience in handling confidential and sensitive information is desirable, working with SAP, and MS Office Suite.
Performs other related duties as assigned by the supervisor.

Procurement Assistant

As a Procurement Assistant at ITU, my responsibilities can be found in the job description from May 2022. As a Service Desk Technical Specialist at ITU, my duties during my tenure from June 2019 to December 2021 can be found in the job description for ICT Support Technician.

Procurement Assistant 50% - ICT Support Technician 50%

As a member of the Information Services (IS) Department, I provided efficient and effective 1st and 2nd line technical support to ITU staff and delegates, both in person and remotely, addressing a range of IT issues. I logged and tracked user queries and technical problems using the Service Desk Logging and Tracking system, and continuously updated and maintained relevant documentation.

I offered support for hardware and software configurations, installations, and replacements, as well as for the deployment and maintenance of computer infrastructure using SCCM and Intune Autopilot. During ITU conferences, I was readily available to provide technical support as needed.

In addition to technical support, I was responsible for managing IT assets, receiving and inspecting incoming and outgoing equipment, and entering transactions in the automated inventory management system using SAP. I worked collaboratively with the IS team and was willing to undertake any other reasonable duties requested by the hierarchical management team.

I had experience in supporting infrastructure-related migrations, including transitions from Win7 to Win10, Exchange to Exchange Online, Office 2013/2016 to Office 365, and Skype4B to Microsoft Teams.

ICT Support Technician

LaNa Omazic

·        Providing all 3 levels of support to small & medium size companies & end users 
·        Auditing current technical infrastructure 
·        Meeting & working with clients to determine requirements, define the scope of a job/project, clarify a client's systems specifications, understand the client's work practices and the nature of their business, defining software, hardware, and network requirements 
·        Performing OS migrations/optimizations, software installations, implementing backup solutions 
·        Removing faulty hardware, ordering new components/devices, installations of new devices 
·        Supporting interventions based on a maintenance schedule and on-demand (outside working hours) 
·        Writing all related technical documentation 
·        Some of my clients: ACAPS, Depannage Informatique, Prosper Funds, Satisacan Sarl, Konduko SA etc. and more then 500 end users.
·        Projects for International Telecommunication Union: 
1.    JUL 2018 – Global Symposium for Regulators – 1st level support to delegates
2.   DEC 2018 – World Telecommunication/ICT Indicators Symposium – 1st level support to delegates
3.   FEB 2019 – Second Session of the Conference Preparatory Meeting for WRC-19  – 1st level support to delegates
4.   APR 2019 – WSIS Forum 2019 – Remote Participation and Content Moderator

IT INDEPENDENT PROFESSIONAL, OWNER

Freelancer

·        Providing all 3 levels of support to small & medium size companies & end users 
·        Auditing current technical infrastructure 
·        Meeting & working with clients to determine requirements, define the scope of a job/project, clarify a client's systems specifications, understand the client's work practices and the nature of their business, defining software, hardware, and network requirements 
·        Performing OS migrations/optimizations, software installations, implementing backup solutions 
·        Removing faulty hardware, ordering new components/devices, installations of new devices 
·        Supporting interventions based on a maintenance schedule and on-demand (outside working hours) 
·        Writing all related technical documentation

IT SUPPORT TECHNICIAN

Green Cross Studio

· As a co-owner and level designer I was involved in various aspects of a game’s creation from concept and story writing, coding, programming, establishing relationships with consumers, and meeting with clients 
· Designing, building, scripting, and tuning 2D&3D levels with the Unity game engine 
· Implementing and scripting combat, movement, cinematics, and lighting 
· Documenting the levels creation process 
· Correcting bugs discovered by testers 
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
· Monitoring and maintaining computer systems and networks 
· Responding in a timely manner to service issues and requests (email, chat, IM, phone) 
· Repairing and replacing equipment as necessary

CO-OWNER, GAME LEVEL DESIGNER

Unity Web Sàrl

·   Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
·        Monitoring and maintaining computer systems and networks 
·        Responding in a timely manner to service issues and requests (email, chat, IM, phone) 
·        Setting up accounts for new users 
·        Repairing and replacing equipment as necessary 
·        Testing new technology 
·        Training junior staff members 
·        All duties above were made in-house and for all company’s clients
·        List of projects for the International Telecommunication Union: 
1.    DEC 2015 - Migration of core network infrastructure (3rd stage) – Migration of Cisco Access Points AIR-LAP1142N-E-K9 to AIR-CAP3702I-E-K9 & E-E-K9. Monitoring performance, capacity, and availability of the network before and after migration. Utilizing Cisco Prime Infrastructure virtual appliance. Writing all related technical documentation 
2.    NOV 2015 - World Radio Communication Conference 2015 – Coordination between team members and departments, follow-up on requested tasks, production of all technical documentation, tracking changes and updates. Maintaining network equipment (Cisco Catalyst 3560, 2590 G, 3548, 3550, Linksys SRW224G4), 1st level support to delegates

Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
·        Monitoring and maintaining computer systems and networks 
·        Responding in a timely manner to service issues and requests (email, chat, IM, phone) 
·        Setting up accounts for new users 
·        Repairing and replacing equipment as necessary 
·        Testing new technology 
·        Training junior staff members 
·        All duties above were made in-house and for all company’s clients 
·        List of projects for the International Telecommunication Union: 
1.    OCT 2015 - Radio communication Assembly – Team coordinator, Coordination between team members and departments, follow-up on requested tasks, production of all technical documentation, tracking changes and updates. Deployment, maintaining of network equipment (Cisco Catalyst 3560, 2590 G, 3548, 3550), the configuration of Linksys SRW224G4, 1st level support to delegates – 10.2015 
2.    MAR 2015 - Conference Preparatory Meeting – Deployment, maintaining of network equipment (Cisco Catalyst 3560, 2590 G, 3548, 3550), the configuration of Linksys SRW224G4, 1st level support to delegates 
3.    JAN 2015 – FEB 2015 - Migration of core network infrastructure (2nd stage) – Migration of Cisco Access Points AIR-LAP1142N-E-K9 to AIR-CAP3702I-E-K9 & E-E-K9. Monitoring performance, capacity, and availability of the network before and after migration. Utilizing Cisco Prime Infrastructure virtual appliance. Writing all related technical documentation

Gfi Informatique

Project customer: Bobst Mex SA
·        Reporting to Project Migration Manager 
·        Migration from Microsoft Office 2003 SP3 to Microsoft Office 2013 SP1, 4000+ Desktops/Laptops, 
·        Coordination with deployment team in performing test installations of new software instances (HPCA and HPDM). 
·        Creating various installation packages: Office Standard SP1 2013, Office Pro Plus SP1 2013, Lync SP1 (client only) 2013, Visio Standard SP1 2013, Project Pro 2013, Multilingual user interface and proofing tools for 14 languages 
·        Problem analysis and re-creation, including assisting others in overcoming knowledge gaps in areas related to the product and operating systems, re-creating the environment needed to perform the test, and helping in understanding the customer issue, and finding workarounds. Writing all related technical documentation

MICROSOFT OFFICE MIGRATION CONSULTANT

World Meteorological Organization

Reporting to IT Infrastructure and Services manager 
·        3 separated migration projects 
·        1st project: migration from Microsoft Windows XP Pro SP3 to Windows 7 Pro SP1, 650+ Desktops/Laptops (utilizing Microsoft ADK, MDT, and Dell Kace 2000 for image preparation & deployment), Implementing Microsoft KMS solution, providing technical assistance in migration from web-based Help Desk ticketing service to Dell Kace 1000 built-in service (based on ITIL). 
·        2nd project: migration from Microsoft Office 2003 SP3 to Microsoft Office 2010 SP2 (utilizing OCT, .msp and Dell Kace 1000 for migration) 
·        3rd project: migration from VMware vSphere 4.2 to 5.5U1, installing new physical servers, SAN, and switch’s, implementation of VMware View 5.3.1, v VMware Horizon for VDI, migration from Symantec Backup Exec to Veeam Backup and Replication v7 + Veeam Cloud backup 
·        Finalizing of each project was done with:  Writing, editing, and maintaining knowledgebase entries, and all necessary technical documentation. Participating in knowledge transfer handoff, helping Service Desk to increase their knowledge and increase their overall capability of handling problems without assistance. Problem analysis and re-creation, including assisting others in overcoming knowledge gaps in areas related to the product and operating systems, re-creating the environment needed to perform the test, helping in understanding the customer issue, and finding workarounds. Writing all related technical documentation

TECHNICAL LEAD/IT ASSISTANT

Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
·        Monitoring and maintaining computer systems and networks 
·        Responding promptly to service issues and requests (email, chat, IM, phone) 
·        Setting up accounts for new users 
·        Repairing and replacing equipment as necessary 
·        Testing new technology 
·        Training junior staff members 
·        All duties above were made in-house and for all company’s clients 
·        List of projects for the International Telecommunication Union: 
1.    MAY 2013 - Fifth World Telecommunication/ICT Policy Forum – Deployment, maintaining of network equipment (Cisco Catalyst 3560, 2590 G, 3548, 3550), the configuration of Linksys SRW224G4, 1st level support to delegates 
2.    JUN 2012 – JUN 2013 - Migration of core network infrastructure (1st stage) – Working outside the traditional work hours, including weekends and holidays. Monitoring performance, capacity, and availability of the network before and after migration. Utilizing Cisco CORE & VOIP: distribution, data center, and access layer component, installation, and configuration. Producing migration documentation including Visio of all routers, switches, and servers network interfaces. Datacentres and patch panels cable management, labeling, writing all related technical documentation 
3.    JAN 2012 - World Radio Communication Conference 2012 – 1st level support to delegates

Lex-Artis d.o.o.

·        Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
·        Monitoring and maintaining computer systems and networks 
·        Responding in a timely manner to service issues and requests (email, chat, IM, phone) 
·        Setting up accounts for new users 
·        Repairing and replacing equipment as necessary 
·        Testing new technology 
·        Training junior staff members

Zagrebacka pivovara

Assistant and replacement of supervisor (field team of 7 people).
Direct sales in stores & HoReCa; merchandising.
Execution of sales plans; implementation of agreed marketing activities; opening new stores/coffee shops; assortment optimization.
Specific reports; POS; implementation of pricing strategy; developing relationships with customers.

Sales representative

I have over 13 years of IT experience, specializing in delivering performance, reliability, and security in core business systems. 
Known for my technical expertise and client support, I excel in problem-solving and translating complex information into user-friendly terms. 
My daily tasks include providing technical support, managing operations, and troubleshooting. 
I have a strong track record in IT project management, resource allocation, and on-time delivery. 
I specialize in SAP, supporting P2P and O2C processes using CRS, CRM, Fiori apps, and ERP transactions. Additionally, I handle device and network asset deployment, maintenance, and operations.

For the past two years, I have worked as a procurement assistant, supporting our infrastructure services team in their hardware and software-related procurement. This role has strengthened my procurement management skills and contributed to the enhancement of our business infrastructure.

Outside of my professional endeavors, I am also a passionate runner who actively competes in races ranging from 5k and 10k to half marathons and marathons. Each year, I cover approximately 2000km, fueling my enthusiasm for running and maintaining a healthy lifestyle.

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