United Bulgarian Bank

Head Of Department

Head of “Digital channels development and support”



CIBANK PLC

Responsible for online sales and customer support via e-channels and contact centre.
Develop, implement and update the mobile banking and system for electronic notifications.
Organize the 24/7 customer support within the Clients Service Centre.
Collaboration and coordination of updates/issues/new functionalities with application vendors and the respective internal Departments.
Project management and analysis.
Budgeting and resource planning.

Head of Remote Sales Channels Department

Alpha Bank Bulgaria

Manage a team of web banking specialists.
Administration of FC@ - web banking system.
Create Internal Instructions/Procedures, Updates, Application Forms and all required documents related to Web Banking Activity.
Participate in all discussion/meetings for new products/components in Web Banking System.
Training.

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