Rob Dwyer's Linkedin Analytics

As a seasoned VP of customer engagement, I specialize in empowering small and medium businesses with AI-driven conversational analytics and outsourced contact center solutions. With over a decade of experience in customer experience (CX) and customer success, I bring a deep understanding of how to unlock valuable customer insights and drive engagement. My expertise lies in: - Customer Success Management: Leading initiatives to enhance customer satisfaction, loyalty, and retention. - AI & Machine Learning: Implementing cutting-edge AI solutions to streamline customer interactions and gather actionable insights. - Conversational Analytics: Leveraging advanced analytics to understand and optimize customer journeys. - Contact Center Operations: Enhancing the efficiency and effectiveness of call center teams through innovative strategies and technology. - Customer Support Excellence: Building robust support systems that ensure a seamless and positive customer experience. - Training & Leadership Development: Mentoring and developing high-performing teams to deliver exceptional customer service. In addition to my roles at Happitu and Customer Direct, I host the "Next in Queue" podcast, where I interview global experts in Customer Experience, Contact Center Management, Customer Support, Customer Success, Training, Leadership, and Technology. Each episode provides valuable lessons and insights from industry leaders, from CEOs to frontline staff. Connect with me to explore how we can drive customer success and engagement in your organization. Follow my #StarWarsLessons series for unique business insights inspired by Star Wars characters.