Jack Johnson's Linkedin Analytics

In today’s market, we see dramatic shifts in business strategies; emphasis on customer acquisition is expanding to customer success and retention, "Customer Growth Solutions.” No longer are technology companies valued by customer acquisition alone but by sales growth, annual recurring revenue (ARR), and low customer churn. This new economy, the outcome economy, requires new ways of thinking, skills, and capabilities for companies to transition from a traditional “sell and forget” stigma to a “constant contact” value proposition. Subscription models, cloud-hosted products, and variable payment terms have changed the market dramatically. Now, more than ever, executives must consider customer success and long-term customer value to drive bottom-line profitability. “It's an honor to be a part of the TSIA team to work with the Customer Growth and Renewal (CGR) members to form strategic thinking and support transformation efforts that drive services revenue growth to our membership community.” Business Leadership | Business Transformation | Annuity Revenue & Retention Expert | Inside Sales | Services Sales | Client Relationships | Customer Loyalty | Customer Care | Customer Success phone: 720-470-6675